Senior Building Manager

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Department: Site - Office Buildings

Employment Type: Permanent - Full Time

Location: Marble Arch

Compensation: GBP 70,000 - GBP 75,000 / year

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created a framework of Property Management to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

Role Summary / Purpose and Scope

This role is responsible for overseeing the day-to-day running of Marble Arch, a trophy building within our portfolio. High levels of Client Engagement and Customer services are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.

Key Performance Areas

• Service Delivery
• Client / Tenant Relationship
• Reporting and Control
• Responsiveness and Problem Solving
• People Management and Development (including service providers)

Skills, Knowledge and Values

Skills (People & Technical)

Support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers. Work with the Client Leads to understand and work towards the client's objectives and develop strategies for the building meeting service delivery expectations. Ensure that the day-to-day running of buildings within the portfolio is addressed. Monitor contractor/supplier performance and report findings to the Facilities Manager. Report any issues that may affect the client/tenant/the service of the property. Ensure regular property inspections are carried out and recorded. Ensure that all utility metre readings are collected and managed using relevant systems. Provide the highest level of service standards to client and building tenants. Assist the Facilities Manager with the drafting and monitoring of service charge budgets. Understand expenditure allocation and ensure invoices are correctly apportioned to each property. Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework.

Values & Behaviour

• Exhibit MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self-Management including showing initiative, being proactive and meeting deadlines.
• Embrace Change including Technology.
• Engage with the Big Picture.
• Deliver great service including working in partnership with internal and external individuals and good communication in written and verbally.
• Achieve Results and Prioritise Work including attention to delivery to all stakeholders.
• Innovate Solutions and Problem Solving.
• Develop Self and Others and willingness to Learn.
• Possess strong interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing.

Experience and Salary

Level of Experience / Certifications: 3 years experience of working in a similar role. IOSH essential, NEBOSH desirable. Familiarity with Riskwise (H&S compliance systems) and Proactis system.

Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience): GBP 70,000 - GBP 75,000 per annum, depending on experience.