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For Companies At a Glance
- Tasks: Engage with customers, process orders, and maintain stock levels in a dynamic environment.
- Company: Jewson is a leading building materials distributor in Northern Europe, known for quality and service.
- Benefits: Enjoy competitive salary, 33 days holiday, staff discounts, and wellness perks like digital GP access.
- Why this job: Join a friendly team focused on growth, customer satisfaction, and making a positive impact.
- Qualifications: Customer-facing experience preferred; a passion for helping people is essential.
- Other info: Flexible hours with opportunities for career advancement and a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
Hours - 7.30 - 5.00 Monday to Friday and every other Saturday morning 8-12
Key Responsibilities- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values.
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey.
- Keep the branch looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts.
- Work with colleagues to suggest opportunities for improvement.
- Retirement Savings Plan (Pension) - with Legal & General.
- Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
- Employee Discount.
- Refer a Friend scheme.
- Wellbeing Centre via WorkPerks.
- New Reward and Recognition programme - launching soon!
- Previous industry experience preferred but not essential.
- Experience in a customer facing environment.
- Passion for working with people.
- A positive can-do attitude.
At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today.
Customer Service Advisor - Sales and Distribution employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sales and Distribution
✨Tip Number 1
Familiarise yourself with Jewson's product lines and services before your interview. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Customer Service Advisor. This will prepare you to showcase your ability to handle customer interactions effectively during the interview.
✨Tip Number 3
Research Jewson's values and culture to align your responses with what they stand for. Showing that you share their passion for great service can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Jewson on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor - Sales and Distribution
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor at Jewson. Familiarise yourself with their product lines and customer service values to tailor your application accordingly.
Craft a Tailored CV: Highlight any relevant experience in customer service or sales environments. Emphasise your ability to build relationships and provide solutions, as these are key aspects of the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working with people. Mention specific examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jewson
✨Know Your Products
Familiarise yourself with Jewson's product lines and services before the interview. Being able to discuss specific products and how they can benefit customers will show your enthusiasm and preparedness.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to understand their needs and provide solutions, as this role is all about delivering exceptional customer service.
✨Show Your Team Spirit
Jewson values collaboration, so be ready to discuss how you work well with others. Share experiences where you've contributed to team success or suggested improvements, as this will align with their company culture.
✨Exude Positivity
A positive can-do attitude is essential for this role. During the interview, maintain a friendly demeanour and express your passion for working with people, as this will resonate well with the interviewers.
