Part Time Admin & Support Assistant

An exciting opportunity has become available for an experienced Administrator to join a well-established organization in Amersham. Our client is recruiting for an enthusiastic and organized Support & Admin Assistant, with the main purpose of the role being to assist with running the help-desk Support facility (phone calls and emails) for users, charities and partner organisations. The role is Part Time, to cover 3 days per week (22.5 hours), with one of the days needing to be Monday. This is a fully office-based role reporting to the Head of Service Delivery and working as part of a small team supporting each other to provide an excellent support service for the users. ROLE: * Administrative and operational support where required in the office. * Frontline help-desk Support. * Providing responsive, empathetic and efficient User and Partner Support on the company’s platform by both email and telephone. * Adding new charities/users to the platform, updating partner details and enabling individual access. * Collecting of bank details to enable donation payments by phone and email. * Submitting gift aid claims to HMRC. * Referring partners and users to the training team when required. EXPERIENCE: * Good level of Customer Service. * Excellent attention to detail. * Able to handle sensitive situations with compassion and professionalism * Previous customer service and administrative experience. * Excellent organizational and communication skills. * Good working knowledge of MS Office. MORE INFO: Permanent Part Time Office based. 9:00am – 5:00pm 3 days per week – 22.50 hours £28,000 pro rata