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- Tasks: Help customers in mortgage arrears find positive solutions over the phone.
- Company: Join a rapidly growing mortgage lender focused on making home ownership accessible.
- Benefits: Enjoy fully remote work, yearly bonuses, and perks like private healthcare and gym memberships.
- Why this job: Be part of a supportive culture with opportunities for progression and employee incentives.
- Qualifications: Must have B2C debt collections experience and work in an FCA regulated environment.
- Other info: Start date is fixed for 9th June 2025; training is fully remote.
100% REMOTE WORKING WITH ALL EQUIPMENT SUPPLIED
START DATE OF 9TH JUNE 2025
£25,000 + YEARLY BONUS
WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY:
- High-volume, telephone-based, Debt Collections experience (B2C)
- Experience working in an FCA regulated environment
Our client is a very successful Mortgage lender, who have gone from strength to strength and nearly doubled in size over the last 4 years. They offer a different style to lending and want to give everyone the opportunity to own their own property. As a result of their growth, they are seeking confident, empathetic and experienced Arrears Collections Agents to join them from 9th June 2025. (This is a fixed start date, with no negotiation)
The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.
The successful applicant will come from a Collections background, within an FCA regulated environment. We are not considering candidates who don't have any B2C Collections experience.
SOME of their FANTASTIC benefits include:
- FULLY REMOTE working with FULLY REMOTE training
- All I.T equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
- PROGRESSION!
Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything comes back from these checks, please make us aware on your application.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you.
Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Fully Remote Mortgage Collections Advisor employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fully Remote Mortgage Collections Advisor
✨Tip Number 1
Make sure to highlight your experience in high-volume, telephone-based debt collections during any conversations or interviews. Be prepared to discuss specific scenarios where you successfully managed customer arrears and how you adhered to FCA regulations.
✨Tip Number 2
Familiarise yourself with the latest FCA regulations and guidelines related to mortgage collections. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and customer care.
✨Tip Number 3
Practice your communication skills, especially in conveying empathy and understanding to customers in difficult situations. Role-playing common scenarios can help you feel more confident when discussing how you would handle calls with customers in arrears.
✨Tip Number 4
Network with professionals in the mortgage and collections industry through platforms like LinkedIn. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations for your application.
We think you need these skills to ace Fully Remote Mortgage Collections Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your high-volume, telephone-based debt collections experience, particularly in a B2C context. Clearly outline your previous roles and responsibilities that align with the requirements of the Mortgage Collections Advisor position.
Showcase FCA Knowledge: Since the role requires experience in an FCA regulated environment, include specific examples of how you've adhered to regulations and legislation in your past roles. This will demonstrate your understanding of compliance in the financial sector.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that are most relevant to the job description. Use keywords from the job posting to ensure your application stands out to recruiters.
Be Honest About Background Checks: If you have any concerns regarding the criminal and financial record checks mentioned in the job description, address them upfront in your application. Transparency can build trust with the employer and show your integrity.
How to prepare for a job interview at The Recruiters Room
✨Showcase Your Collections Experience
Make sure to highlight your high-volume, telephone-based debt collections experience during the interview. Be prepared to discuss specific scenarios where you successfully managed arrears and how you adhered to FCA regulations.
✨Demonstrate Empathy and Communication Skills
As a Mortgage Collections Advisor, you'll need to communicate effectively with customers in distress. Practice demonstrating empathy in your responses and think of examples where you've helped customers find positive solutions.
✨Familiarise Yourself with FCA Regulations
Since the role requires working in an FCA regulated environment, brush up on relevant regulations and legislation. Being knowledgeable will show your commitment to compliance and understanding of the industry.
✨Prepare for Remote Working Questions
Given that this is a fully remote position, be ready to discuss your experience with remote work. Highlight your ability to manage time effectively, stay organised, and maintain communication with your team while working from home.
