IT Support Manager

A highly successful business with circa 2,000 employees is looking for an accomplished IT Support Manager to join its team based in Birmingham, on an initial 6 month contract. Please note this role is Outside IR35 and offers a hybrid working pattern – you will be able to work from home 2 or 3 days per week.

In order to be suitable for this role you must be a highly capable IT Support Manager with proven experience of leading successful IT teams in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision.

In this role you will lead a 10 person IT support team and be focussed on delivering a proactive and effective service to the business. You will serve as the figurehead for support operations throughout the business and will excel at communication enabling you to motivate the team, engage stakeholders and manage third parties.

Key responsibilities will include:

1. Improving processes and practices to ensure an exceptional support service is delivered.
2. Improving Incident, Problem & Change management across the firm.
3. Delivering a robust JML process.
4. Reviewing Group 3rd party partner contracts.
5. Ensuring comprehensive measurement and reporting of KPIs.

This is an excellent opportunity for an accomplished IT Support Manager to join a market leading business.

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