Customer Experience Team Leader

Are you a proactive problem-solver with a passion for delivering top-tier customer service? Do you thrive in a hands-on leadership role where no two days are the same? If so, we want YOU as the new Customer Experience Team Leader! This is an exciting opportunity to step into a leadership role, overseeing post-sales support, order processing, and warranty claims while ensuring clients receive top-tier service. If you're looking for a role where you can make a real impact, keep reading! Please be advised that access to own transport is required due to location and lack of public transport links. Your Role as Customer Experience Team Leader As the Customer Experience Team Leader, you will be the go-to person for client escalations, order queries, and service-related issues. You’ll play a crucial role in maintaining the company reputation for outstanding customer support by handling warranty claims, processing orders, and ensuring clients receive prompt and effective resolutions. Your leadership and expertise will keep aftersales operations running smoothly from start to finish. What You’ll Be Doing * Act as the first point of contact for escalated customer issues, ensuring timely and effective resolutions. * Assist with processing sales orders, handling missing parts queries, and ensuring smooth aftersales operations. * Manage warranty claims, keep accurate records, and ensure compliance with company policies. * Recommend alternative products if items are out of stock or discontinued. * Chase outstanding client payments and liaise with accounts to keep financials on track. * Attend trade shows and industry events to showcase products and build relationships. * Use your problem-solving skills to troubleshoot customer issues and liaise with internal teams. * Prepare and submit quotes, offering tailored product recommendations. * Meet and greet visitors, delivering an outstanding in-person customer experience. What We’re Looking For * A proactive, positive, and hands-on problem solver. * A strong communicator with excellent customer service and telephone skills. * Experience in client relations, order processing, or aftersales service. * The ability to think on your feet and use initiative to resolve concerns. * A team player who can work across departments to ensure smooth service delivery. What’s In It for You? * Competitive salary with performance-based bonuses. * The chance to lead and shape a growing aftersales team. * Represent the company at trade shows and industry events. * A supportive and friendly work environment where your contributions are valued. * The opportunity to work in a diverse and fast-paced role where no two days are the same. If you’re ready to drive success in a hands-on leadership role, apply now to become the next Customer Experience Team Leader! If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We value your interest and encourage you to apply for future opportunities with us