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- Tasks: Support students and academics with high-quality service across various platforms.
- Company: Join a dedicated team at one of our six Student Service Centres.
- Benefits: Enjoy a permanent, full-time role with potential job share options.
- Why this job: Make a real impact on the student experience while developing your customer service skills.
- Qualifications: Enthusiasm, self-motivation, and excellent organizational skills are essential.
- Other info: Work hours are Monday to Friday, 09:00 to 17:00, fully on campus.
The predicted salary is between 28800 - 43200 £ per year.
As an administrator, you will follow established processes to provide high quality support to students and academics across the University. Please see the job description / role profile form for further details of the activities you will undertake., As part of our Frontline Services team, you will work in a dedicated, customer-facing team, based across one of our six Student Service Centres. The focus of your role will be delivering a high-quality service to support students throughout their time at the university. You will provide cover across a range of services, which will include you supporting students on our live chat, through virtual appointments, on our CRM system, or in person, depending on what the student needs., As a member of our Customer Service team, you will be motivated to deliver high standards of service, and you will be required to be on campus for 100% of the time to support the in-person student experience. Work patterns tend to fall between 09:00 to 17:00 Monday to Friday and these are permanent, full-time posts (36.25 hours). Job share arrangements may be considered.
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Enthusiastic and self-motivated
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Excellent organisation and accuracy skills
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Collaborative team worker but is also able to work independently
Administrator (Internal only) employer: University Of Nottingham
Contact Detail:
University Of Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Internal only)
✨Tip Number 1
Familiarize yourself with the university's services and processes. Understanding how different departments interact and the specific support they provide will help you answer questions confidently during your interactions with students.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since you'll be supporting students through live chat, virtual appointments, and in-person interactions, being adaptable and ready to handle different situations will set you apart.
✨Tip Number 3
Showcase your enthusiasm for helping others. During any discussions or interviews, express your passion for providing high-quality support and how you can contribute positively to the student experience.
✨Tip Number 4
Network with current employees in the Frontline Services team. Engaging with them can give you insights into the role and the team dynamics, which can be beneficial when discussing your fit for the position.
We think you need these skills to ace Administrator (Internal only)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and role profile. Understand the key responsibilities and required skills, especially the emphasis on customer service and support for students.
Highlight Relevant Experience: In your application, make sure to highlight any previous experience in customer service or administrative roles. Provide specific examples of how you've delivered high-quality support in similar environments.
Show Enthusiasm and Motivation: Express your enthusiasm for the role and your motivation to support students. Use positive language to convey your commitment to delivering excellent service and being a collaborative team member.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your writing is clear and professional, reflecting the high standards expected in this role.
How to prepare for a job interview at University Of Nottingham
✨Show Your Customer Service Skills
Since the role is customer-facing, be prepared to discuss your previous experiences in providing high-quality service. Share specific examples where you successfully resolved issues or supported customers effectively.
✨Demonstrate Your Organizational Abilities
Highlight your organizational skills during the interview. Discuss how you prioritize tasks and manage your time, especially in a busy environment like a Student Service Centre.
✨Emphasize Team Collaboration
As a collaborative team worker, be ready to talk about your experiences working in teams. Provide examples of how you contributed to team success and how you handle conflicts or differing opinions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to situations you might encounter while supporting students, such as handling difficult inquiries or managing multiple requests at once.
