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- Tasks: Be the face of Miu Miu, delivering exceptional customer experiences and building brand loyalty.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage and innovative spirit.
- Benefits: Enjoy a creative work environment, opportunities for professional growth, and a diverse team culture.
- Why this job: This role offers a chance to immerse yourself in luxury fashion while connecting with customers.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for fashion are essential.
- Other info: Fluency in English is required; Arabic is a plus!
The predicted salary is between 24000 - 36000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximize sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and be attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role with luxury womens ready to wear experience.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Ability to work in a team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected. Arabic language desirable.
Miu Miu - Client Advisor - Selfridges employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor - Selfridges
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding their unique approach to luxury fashion will help you convey this effectively to customers, showcasing your passion for the brand during interviews.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only enhance your conversations with clients but also demonstrate your commitment to the role and the industry.
✨Tip Number 3
Practice your communication and interpersonal skills. Engaging with friends or family in role-play scenarios can help you refine your ability to build relationships and handle customer complaints effectively.
✨Tip Number 4
Network within the luxury retail community. Attend events or join online forums related to luxury fashion to connect with professionals who can provide insights and potentially refer you to opportunities at Miu Miu.
We think you need these skills to ace Miu Miu - Client Advisor - Selfridges
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Miu Miu's philosophy, values, and product offerings. This will help you convey your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in luxury retail, particularly in women's ready-to-wear. Emphasise your skills in customer relationship management and sales performance.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for fashion and luxury, as well as your ability to build long-lasting client relationships. Mention specific examples of how you've excelled in similar roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and engaging language to demonstrate your ability to connect with customers.
How to prepare for a job interview at BoF Careers
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Miu Miu brand during the interview. Share any personal experiences or insights you have about the brand, its philosophy, and how it stands out in the market.
✨Demonstrate Excellent Communication Skills
As a Client Advisor, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've successfully built relationships with clients in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your previous roles where you effectively handled customer complaints or exceeded sales targets.
✨Research Current Fashion Trends
Stay updated on the latest fashion trends and competitors in the luxury sector. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to the role and the brand.
