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For Companies At a Glance
- Tasks: Lead a team of Service Engineers, ensuring top-notch performance and customer satisfaction.
- Company: Join a renowned manufacturing and engineering firm known for valuing its employees.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work culture.
- Why this job: Make an impact by mentoring engineers and enhancing service quality across the UK and internationally.
- Qualifications: 5+ years in a Service Manager role with strong mechanical engineering knowledge required.
- Other info: This role offers a chance to shape a dynamic team and drive strategic initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Do you have experience of mechanical engineering? Have you worked in an Aftermarket or Service Manager role for an engineering business? Are you a great manager of engineers who looks after your team whilst also providing a great service to the customer? This could be the role for you! We are currently recruiting for a Service Manager for a manufacturing and engineering business with a stellar reputation and a well-deserved reputation as an employer of choice.
This Service Manager role will take overall control of the performance of a mid-sized team of Service Engineers whilst being the first point of call for escalation and dispute resolution. Your team will cover the UK with a significant international remit too.
Role and Responsibilities:- Performance management of the service department
- Coaching, mentoring and motivating supervisory staff and their teams
- Budget and forecasting responsibility
- Strategic planning
- Customer visits when appropriate
- Recruitment of staff when appropriate
- At least 5 years at Service Manager level
- Strong mechanical engineering knowledge
- High level of commercial awareness
- Strong PC skills on common Microsoft Office packages
- Exposure to ERP/MRP systems
- Experienced in budget preparation and forecasting
- Strong organisational skills
If you think this is the right role for your skills please do apply now.
Service Manager employer: Futures
Contact Detail:
Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure to highlight your experience in mechanical engineering and any previous roles you've held as a Service Manager. This will show us that you have the relevant background and expertise needed for the position.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. We want to see how you motivate and support your engineers to deliver excellent service.
✨Tip Number 3
Familiarise yourself with our company values and culture. When you apply, mention how your personal values align with ours, as this can make a significant difference in your application.
✨Tip Number 4
Prepare to discuss your experience with budget management and forecasting during the interview. We value candidates who can demonstrate strong commercial awareness and financial acumen.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mechanical engineering and any previous roles as a Service Manager. Use specific examples to demonstrate your performance management skills and your ability to coach and mentor teams.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strong mechanical engineering knowledge and commercial awareness. Mention your experience with budget preparation and forecasting, and how these skills will benefit the company.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in previous Service Manager roles. Include metrics or outcomes that illustrate your success in managing teams and improving service performance.
Highlight Soft Skills: Don't forget to mention your organisational skills and ability to resolve disputes. These soft skills are crucial for a Service Manager role and can set you apart from other candidates.
How to prepare for a job interview at Futures
✨Showcase Your Engineering Knowledge
Make sure to highlight your mechanical engineering experience during the interview. Be prepared to discuss specific projects or challenges you've faced in previous roles, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasise Leadership Skills
As a Service Manager, your ability to lead and motivate a team is crucial. Share examples of how you've successfully managed teams in the past, focusing on coaching and mentoring strategies that have led to improved performance.
✨Discuss Budget Management Experience
Since the role involves budget preparation and forecasting, be ready to talk about your experience with financial management. Provide examples of how you've effectively managed budgets in previous positions and any strategies you used to stay within financial targets.
✨Prepare for Customer Interaction Scenarios
Given the customer-facing aspect of the role, think of scenarios where you've had to resolve disputes or handle difficult situations with clients. Practising these responses will help you convey your customer service skills and ability to maintain strong relationships.
