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- Tasks: Be the face of Miu Miu, creating unforgettable shopping experiences for our customers.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage and innovative spirit.
- Benefits: Enjoy a creative work environment, opportunities for growth, and a chance to work with a diverse team.
- Why this job: This role offers a unique blend of fashion, art, and personal connection with clients.
- Qualifications: Experience in retail is preferred; passion for fashion and excellent communication skills are essential.
- Other info: Fluency in English is required; expertise in shoes is a bonus!
The predicted salary is between 30000 - 42000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's, and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high-quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible for maximizing sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
- Ensure to be up-to-date on fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standards, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and be attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role; expertise in the Shoe department is a plus.
- Passion for human relations and sales.
- Problem solving, curiosity, and interest in luxury/fashion, art, and design.
- Experience in building long-lasting relationships with clients.
- Able to work in a team as well as independently.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected.
Miu Miu - Client Advisor- Harrods Shoe Heaven employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor- Harrods Shoe Heaven
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding the essence of the brand will help you convey its message effectively to customers, making you a more compelling candidate.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only enhance your conversations with clients but also demonstrate your passion for the industry during interviews.
✨Tip Number 3
Practice your communication and interpersonal skills. Engaging with friends or family in role-play scenarios can help you become more comfortable in building relationships, which is crucial for a Client Advisor role.
✨Tip Number 4
Network within the luxury retail sector. Attend events or connect with professionals on platforms like LinkedIn to gain insights and potentially get referrals that could lead to your application being noticed.
We think you need these skills to ace Miu Miu - Client Advisor- Harrods Shoe Heaven
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Miu Miu's philosophy and values. Highlight your understanding of the brand in your application to show that you align with their vision.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in sales and customer service. Emphasise any previous roles in luxury retail or the shoe department to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and luxury, as well as your ability to build client relationships. Use specific examples from your past experiences to illustrate your skills.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with clients in previous roles.
How to prepare for a job interview at BoF Careers
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the luxury fashion industry during the interview. Share your insights on current trends and how they relate to Miu Miu's brand philosophy, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Discuss specific strategies you used to foster loyalty and enhance the customer experience, as this aligns with the job's focus on client engagement.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss a challenging situation you faced in a retail environment and how you resolved it. This will showcase your problem-solving skills and ability to handle customer complaints effectively, which is crucial for this position.
✨Know the Brand Inside Out
Research Miu Miu and the Prada Group thoroughly before your interview. Familiarise yourself with their history, values, and product offerings, as well as recent news or collaborations, to show that you're well-informed and genuinely interested in the brand.
