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- Tasks: Be the face of Miu Miu, delivering exceptional customer experiences and driving sales.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage and innovative spirit.
- Benefits: Enjoy a creative work environment, opportunities for professional growth, and a diverse team.
- Why this job: Immerse yourself in luxury fashion while building relationships and enhancing brand loyalty.
- Qualifications: Previous retail experience is preferred; passion for fashion and excellent communication skills are essential.
- Other info: Fluency in English is required; expertise in shoes is a bonus.
The predicted salary is between 24000 - 36000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's, and Car Shoe brands, and has employees of over 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible for maximizing sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
- Ensure to be up-to-date on fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standards, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and be attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role; expertise in the Shoe department is a plus.
- Passion for human relations and sales.
- Problem solving, curiosity, and interest in luxury/fashion, art, and design.
- Experience in building long-lasting relationships with clients.
- Able to work in a team as well as independently.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected.
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor- Harrods Shoe Heaven
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding their unique approach to luxury and fashion will help you convey this effectively to customers, showcasing your passion for the brand.
✨Tip Number 2
Stay updated on current fashion trends and competitor offerings. This knowledge will not only enhance your conversations with clients but also demonstrate your commitment to providing an exceptional shopping experience.
✨Tip Number 3
Practice your communication and interpersonal skills. Engaging with potential customers in a friendly and approachable manner can significantly impact your ability to build lasting relationships and drive sales.
✨Tip Number 4
Showcase your problem-solving abilities during interactions. Being able to handle customer complaints effectively and with empathy will set you apart as a candidate who can maintain high standards of customer service.
We think you need these skills to ace Miu Miu - Client Advisor- Harrods Shoe Heaven
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Miu Miu's philosophy and values. Highlight your understanding of the brand in your application, showcasing how your personal values align with theirs.
Tailor Your CV: Make sure your CV reflects relevant experience in retail, particularly in luxury or shoe departments. Emphasise any achievements related to sales performance and customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your experience but also conveys your passion for fashion and luxury. Mention specific examples of how you've successfully built client relationships in the past.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. Use clear and engaging language to reflect your ability to connect with customers and work within a team.
How to prepare for a job interview at BoF Careers
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the luxury fashion industry during the interview. Discuss your knowledge of current trends and how they relate to Miu Miu's brand identity, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Emphasise your ability to provide personalised service and how you can leverage CRM tools to enhance customer loyalty.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've effectively handled customer complaints or challenges. This will showcase your problem-solving skills and your ability to maintain a positive shopping experience.
✨Know the Brand Inside Out
Research Miu Miu's history, values, and product offerings thoroughly. Being able to articulate what sets Miu Miu apart from competitors will show that you're not just interested in the job, but also in the brand itself.
