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- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Ignite Energy, a leader in energy and sustainability advisory services.
- Benefits: Enjoy remote work, training opportunities, pension, and life insurance.
- Why this job: Make a real impact in the climate emergency while developing your career.
- Qualifications: Experience in account management and knowledge of energy markets required.
- Other info: This role offers autonomy and the chance to work with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Ignite Energy is part of the Inspired PLC family. Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.
To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.
This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.
The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships. The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services.
The successful candidate's responsibilities will include but not be limited to:
- Be directly responsible for growing and retaining an existing client base
- Oversee all client workstreams and manage resources to ensure delivery
- Act as the first point of contact for clients
- Arrange, lead and minute internal portfolio calls, addressing issues and directing the team in priority actions
- Be seen as the “Go To” for all client and internal queries
- Lead on the upsell and cross-sell of services
- Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement
- Regularly hold account management meetings and conference calls with customers
- Manage full end-to-end contract process to successfully on-board customers onto new contracts or services
- Liaise closely with the Supply Services team regarding on-going service delivery, assisting with the resolution of any issues
- Contribute to monthly Account Management meetings
- Lead on new meter installations with clients and contractors
- Track customer debt positions, ensuring any issues around late payment are resolved
Experience and Qualifications
Essential:
- Detailed knowledge of energy markets and contracts
- Background in Account Management
- Knowledge of supply metering – electricity & gas
- Experience in new site connections/metering
- Have excellent communication skills for dealing with customers, contractors, and other team members
- Be self-motivated and able to work autonomously
- Skilled in the use of Microsoft Excel and computer literate
- Collaborate with a high degree of professionalism with colleagues and clients from different cultures and countries
- Attention to detail
- Have an aptitude for management, as much of the role involves working with or demanding response of other parties to deliver a good service
- Have a strong mathematical and analytical skillset for reporting
What we offer
- Training and development opportunities
- Company pension
- Sharesave scheme
- Life insurance
- Access to a wide range of voluntary benefits through our Inspired Benefits Portal
If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!
Account Manager - Ignite Energy employer: Ignite Energy
Contact Detail:
Ignite Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Ignite Energy
✨Tip Number 1
Familiarise yourself with the energy market and current trends. Understanding the latest developments in sustainability and energy efficiency will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in account management. Attend industry events or webinars to connect with potential colleagues and gain insights into the company culture at Ignite Energy.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your experience in upselling and cross-selling services, as this is a key responsibility for the Account Manager role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive decisions in previous roles. This will align well with the responsibilities of managing customer accounts and tracking performance metrics.
We think you need these skills to ace Account Manager - Ignite Energy
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Account Manager position at Ignite Energy. Tailor your application to highlight relevant experience in account management and energy markets.
Craft a Tailored CV: Your CV should reflect your background in account management and knowledge of energy markets. Emphasise your achievements in client retention, upselling, and cross-selling services, as these are key aspects of the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your ability to manage client relationships and drive business growth, aligning with Ignite Energy's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Account Manager role.
How to prepare for a job interview at Ignite Energy
✨Know Your Energy Market
Make sure you brush up on your knowledge of energy markets and contracts. Being able to discuss current trends and challenges in the industry will show that you're not just interested in the role, but also passionate about the sector.
✨Demonstrate Relationship Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your ability to engage with key decision-makers and how you've managed to upsell or cross-sell services effectively.
✨Showcase Your Analytical Skills
Since the role requires strong mathematical and analytical skills, be ready to discuss how you've used these skills in previous roles. You might even want to bring along a few examples of reports or analyses you've completed.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to account management. Think about how you would handle issues like late payments or client dissatisfaction, and be prepared to explain your thought process.
