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For Companies This is a data-driven MarTech company that works with various companies to enhance their customer acquisition and engagement strategies.
THE ROLE
- Act as the lead for the overall strategic BAU and ongoing relationship with clients.
- Collaborate closely with VPs, Sales, and key leaders across tech and data to drive profitable revenue growth and introduce exciting product/service innovation.
- Ownership and growth of existing client strategic retainer through cross and upsell.
- Develop and manage strategy and analytic roadmaps that define workstreams aligning with client objectives and drive omnichannel business impacts.
- Coach and mentor CRM planners and analysts within the function.
- Own and produce project briefings to span across both strategic and analytical requirements working alongside analytical team leads.
- Customer journey mapping and new programme recommendations for the company's retail, travel, FS and Utilities clients.
- Track and optimise eCRM programme engagement and conversion.
Your Skills And Experience
- A track record of customer strategy work with a CRM tool.
- Consultancy or Vendor side experience.
- Able to upsell projects, scope, define work and develop client relationships.
- Experience managing retainer relationships.
How To Apply
To express your interest, send your CV to Valentine by clicking the apply button below.
Strategy Director employer: Harnham
As a leading data-driven MarTech company based in London, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from a supportive environment that prioritises professional growth through mentorship and hands-on experience with cutting-edge strategies in customer engagement. With a focus on work-life balance, including three days in the office, we offer a unique opportunity to thrive in a vibrant city while making a meaningful impact in the marketing landscape.
Contact Detail:
Harnham Recruiting Team
