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- Tasks: Lead and evaluate victim support services across Scotland during maternity leave cover.
- Company: Join Victim Support Scotland, a compassionate organisation dedicated to empowering crime victims.
- Benefits: Enjoy 42 days annual leave, health cash plan, pension, and extensive learning opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Strong research skills, attention to detail, and excellent communication abilities required.
- Other info: Role based in Glasgow or Edinburgh; travel to various locations is necessary.
The predicted salary is between 40000 - 52000 £ per year.
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of justice in Scotland. Our mission is to ensure that all those affected by crime receive high-quality support that will help them to recover from their experiences.
This role is to cover a period of maternity leave up to one year. As a member of the Corporate Leadership Team (CLT) and reporting directly to the Director of Service Delivery, you will be responsible for delivering, implementing, and evaluating victim support services across Scotland. You will work in partnership with the current Head of Service Delivery to ensure that our services meet the needs of all our service users.
You will have responsibility for managing staff and volunteers, ensuring that they are supported, knowledgeable, and capable of delivering services that meet service users' needs. As part of the VSS team, you will work collaboratively to ensure that VSS’s strategic objectives are being implemented and will have a key role in developing future strategies and business planning.
Primary location: Glasgow or Edinburgh
Salary: £47,266.24 - £62,420 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review in line with VSS performance appraisal arrangements.
What you’ll need to be successful:
- Demonstrated commitment to ongoing professional development with a solid academic foundation.
- Excellent quantitative and qualitative research skills, meticulous attention to detail, and excellent organisational and planning abilities encompassing program, resource, and performance management.
- Effective communication skills, both written and verbal, demonstrated through successful external relationship management and the ability to present complex information visually to diverse audiences.
Further details of this role are available in the job description. Please note - this post will be subject to a Basic Disclosure Scotland check and two satisfactory references. The role is based in the Central Belt but the ability to travel to all VSS bases and spaces is a requirement.
What we offer:
- A generous annual leave package of 42 days (pro-rata).
- Access to our free health cash plan which includes cover for you and your family across a range of benefits.
- A generous pension, enhanced maternity and paternity pay, and access to a credit union.
- Comprehensive learning and development opportunities.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.
As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting us.
Application notes:
To apply, please visit our website to submit a current CV with a covering letter, detailing why you are suitable and how you meet the relevant criteria. It is anticipated interviews will take place on Wednesday 9 April 2025.
Head of Service Delivery (Maternity Leave Cover) employer: VICTIM SUPPORT SCOTLAND
Contact Detail:
VICTIM SUPPORT SCOTLAND Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery (Maternity Leave Cover)
✨Tip Number 1
Familiarise yourself with Victim Support Scotland's core principles and values. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around compassion and inclusivity.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your ability to manage teams and deliver services effectively. Highlight instances where you have successfully implemented strategies that improved service delivery or user satisfaction.
✨Tip Number 3
Network with current or former employees of Victim Support Scotland. Engaging with them can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach during the selection process.
✨Tip Number 4
Stay updated on current issues affecting victims and witnesses in Scotland. Being knowledgeable about recent developments will not only enhance your discussions but also demonstrate your commitment to the role and the mission of VSS.
We think you need these skills to ace Head of Service Delivery (Maternity Leave Cover)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Head of Service Delivery position. Make notes on how your experience aligns with their needs.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses how your skills and experiences meet the criteria outlined in the job description. Highlight your commitment to supporting victims and your leadership capabilities.
Showcase Relevant Experience: In your CV, emphasise your previous roles that demonstrate your ability to manage teams, deliver services, and engage with diverse stakeholders. Use specific examples to illustrate your achievements.
Prepare for Competency Questions: Anticipate questions related to the competencies mentioned in the job description. Prepare examples from your past experiences that showcase your problem-solving, communication, and organisational skills.
How to prepare for a job interview at VICTIM SUPPORT SCOTLAND
✨Understand the Organisation's Mission
Before your interview, take the time to thoroughly understand Victim Support Scotland's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of empowering people affected by crime.
✨Showcase Your Leadership Skills
As a candidate for the Head of Service Delivery, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, supported staff development, and implemented effective service delivery strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of specific instances where you've navigated challenges in service delivery or worked collaboratively to achieve positive outcomes.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've successfully managed external relationships and presented complex information to diverse audiences. This will showcase your ability to engage with various stakeholders effectively.
