Style Advisor - Full Time / Kings Road

Job Role: Style Advisor
Reporting to: Store Manager
Location: ME+EM, Kings Road
Contract type: Full Time, 37.5 Hours Per Week

About us
ME+EM is one of the UK\’s fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it\’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone\’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the role
ME+EM are looking for a Style Advisor to join our retail team in our Kings Road Store. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.

About you

Experience working in a fast paced, high volume environment

Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities

Provide the best experience through speed and accuracy

Ensure you represent the brand at all times by following the company dress code

Continually improve product knowledge and research products online

Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online

Promoting \’one business\’ mindset

Be confident in building organic and long-lasting relationships with customers

Carryout personal styling sessions with confidence

Confident with styling, outfit building and recommendations

Escalate customer complaints to the management team

Awareness of opening and closing duties and support when necessary

Be confident with till functions

Process transactions, refunds and telephone orders confidentially

Understanding the importance of data collection and ensuring GDPR is adhered to

High level of telephone etiquette

Maintaining store visual merchandising standards

Replenishing stock and keeping the shop floor clean and tidy

Assist with deliveries and stock recalls

Being responsible for own H&S and ensuring H&S processes are followed in store

Employee Benefits

33 days annual leave for full time employees (25 days holiday + 8 bank holidays)

A day off to celebrate your birthday

Pension Scheme

Group Life Insurance

Employee Assistance Programme (EAP)

Length of Service Award

Refer a Friend Scheme

Staff uniform for retail employees

Generous Staff and Friends and Family Discount

Annual Volunteer Day

Cycle to Work Scheme

Tech Scheme

Eye Care Vouchers

Real Living Wage Employer

Employee led committees

Social events and biannual parties

Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities\’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply opportunities within our company.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

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