Store Manager - Manchester, Arndale

Location: Manchester, Arndale
Type of contract: Full Time, Permanent

The opportunity: Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store!

Responsibilities:

1. Strategic Business Leadership: Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making. Formulate and implement short- and long-term business strategies to maximise sales and drive growth.
2. Customer Experience Excellence: Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints.
3. Sales and Operations Optimisation: Oversee day-to-day store operations, ensuring adherence to Sephora\’s policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment and optimising stockroom organisation.
4. Team Development & Management: Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching and feedback. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment.

Skills:

1. Advanced Product & Customer Knowledge: In-depth understanding of Sephora\’s product lines and customer engagement standards to drive exceptional client satisfaction.
2. Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting.
3. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance.
4. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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