Change Lead

1 year FTC

London (Hybrid)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Purpose of role:

At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision: To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world\’s most valued travel ecosystem.

As part of this, we are establishing a new Transformation team and require a Change Lead to support in the delivery of key initiatives.

The Change Lead role is pivotal in ensuring the successful implementation and execution of change management strategies across Collinson’s programmes. The key responsibilities include:

1. Leading and overseeing the delivery of effective change management efforts across programme and business teams as initiatives move through the stages of scoping, design, execution, and closure.
2. Monitoring change impact within the programme and driving change management activities, while proactively identifying and escalating risks and issues.
3. Engaging and communicating with key stakeholders to raise awareness and understanding of upcoming changes within the workstream.
4. Driving the adoption of standardised change management methodologies and tools to ensure consistency and best practices.
5. Actively contributing to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson’s change management capabilities.

Main Accountabilities:

1. Collaborate with stakeholders to understand the change rationale, objectives and target adoption.
2. Provide a single view of the transformation delivery roadmap for the programme.
3. Identify and map key stakeholders, assigning relationships and agreeing engagement approach.
4. Act as a champion for transformation in the programme, advocating for the transformation approach and processes.
5. Support Communications Leads in articulating benefits, rationale and impact of change initiatives.
6. Provide coaching and support to leaders and project change managers.
7. Contribute towards the wider change management capability at Collinson.
8. Identify, document and mitigate key change management risks for initiatives in the programme.
9. Use agreed target adoption metrics to lead assessment of adoption and usage.
10. Support or lead the planning & delivery of programme leadership development sessions.

Experience, Skills & Requirements:

• Minimum 5-7 years of experience in change management, project management, or organizational development roles.
• Certification in Change Management (e.g., Prosci, APMG Change Management, or equivalent) is highly desirable.
• Expert knowledge of change management principles and methodologies.
• Proven track record of leading complex change initiatives.
• Experience in managing end-to-end change processes.
• Strong communication and stakeholder management skills.

Collinson is an equal opportunity employer and welcomes differences in all their forms.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential.

If you need any extra support throughout the interview process, then please email us at

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