2nd Line IT Support Engineer

2nd Line IT Support Engineer. £36k + Benefits Package. Chiswick, London – 6 Month Fixed Term Contract – high possibility of an extension. Onsite – Monday to Friday – 8.30am to 4.30pm. T6/MN/(phone number removed).

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*Must be Eligible to work in the UK.
*Education Sector experience preferred*

Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students – up to 90 end users. An external MSP also provides additional IT Support – the role holder will also partner with the external MSP.
This is a standalone role at the School.

Role:

2nd Line Support – Support Teachers & Students – up to 90 end users.
Configuration of – MacOS, iPad OS, Chromebooks & Windows 11.
Google Workspace for Education – Administration.
JAMF – Set up Mobile Devices.
Support IT devices in Classrooms – smart boards, projectors, printers, audio visual devices, etc.
Imaging of Workstations & Laptops.
Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis.
Managing end-user hardware provisioning, updates, security, connectivity.
Supporting Infrastructure Network Switches, Domain Controller & Firewalls.
Managing 3rd Party Suppliers – ensure cost efficient procurement of hardware & services.
Asset Management – Assist with the Inventory Management of software licenses, software, hardware & IT supplies.
Managing, maintaining and developing IT Security & Compliance Policies.
Align to school procedures and Health & Safety polices.
Support with the smooth running & development of the IT department. Technical Skills Required:

2nd Line IT Support Engineer.
Education Sector experience preferred.
MDM – JAMF School or JAMF experience.
MacOS & iOS devices – support experience.
Google Workspace – Office & Email Support.
Support of End User Devices – iPhone & iPad.
Windows 10/11 – support experience.
Audio/Visual devices – Smart Boards, Projectors & Interactive Displays etc.
Hardware & Software support – installation & deployment.
IP Telephone support.
Antivirus & Anti-Spam support.
Network Printer support.
Basic Networking – Network Connectivity, Domian Controllers, Internet Access, Email, etc.
Basic Understanding – issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc.
Good organizational skills, combined with a proactive approach.
Excellent communication skills. Working Hours: Onsite Role – 8:30am – 4:03pm – with some flexibility to work from home during school holidays.

Benefits Package: 27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training.

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