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- Tasks: Provide top-notch customer support and manage scheduling for service operations.
- Company: HRGO Recruitment is a dynamic team focused on delivering exceptional service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Join us to make a real impact while honing your customer service skills in a supportive team.
- Qualifications: Must have excellent communication skills, be computer literate, and a team player.
- Other info: Flexibility is key; you'll cover various tasks during busy periods.
The predicted salary is between 28800 - 43200 £ per year.
HRGO Recruitment are looking for a Customer Services and Dispatch Agent. This role reports to the UK Operations Services Manager within the Group Operations Team.
The role holder will be expected to provide 1^st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile to present all customers with a world class customer service experience.
The role holder will also be expected to ensure the correct and accurate scheduling of all reactive breakdowns, decommissions, installs or other such works agreed between the company and the customer.
Finally, the role holder will be expected to complete administration tasks for all sectors of the business which will include but not limited to the booking of accommodation and travel for all the company staff and updating all staff schedules and relevant spreadsheets., * Always provide excellent Customer Service.
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Accurately input information onto the service management system.
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Raise customer quotes as appropriate and obtain purchase orders from customers for chargeable jobs.
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Regularly check progression of jobs to ensure we achieve service level agreements.
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Provide phone support to engineers in the field.
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Actively work towards Department KPI’s and achieving company goals.
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Comply with the company’s business procedures (ISO).
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Log information in to external customers portals as required.
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Monitor and manage all mailboxes as required.
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Scheduling and allocation of engineer’s work in the most efficient way and ensuring the correct skill levels are used whilst complying with the company’s H&S policies.
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Travel arrangements and hotel accommodation booking, ensuring good practices are maintained regarding costs.
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Raise job numbers for service installs and future planned work and updating the company database.
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Ensure all spreadsheets are kept up to date with machine details, changes of address, etc.
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Contact with Engineers to inform them of the allocated work for the following week.
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Maintain constant feedback to Team Leader to ensure schedule of work is carried out effectively and issues raised.
The role holder needs to be a team player with a flexible attitude, as they will form part of a small team within the wider operational team, and during periods of high absence may be required to cover other responsibilities or tasks., * Good interpersonal relationship skills.
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Excellent Customer Service skills with proven experience.
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Computer literature with full Microsoft package skills, database experience preferred.
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Good geographical knowledge.
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Must be a team player and flexible.
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Effectively multi-task and prioritise their workload.
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Proactive and able to "look outside the box" essential.
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Have a high level of accuracy and attention to detail.
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Have a positive ‘can-do’ attitude.
Customer Service employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarize yourself with the company's operations and services. Understanding how HRGO Recruitment functions and the specific needs of their customers will help you provide tailored support during your interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've gone the extra mile for customers, as this aligns perfectly with the role's expectations.
✨Tip Number 3
Demonstrate your ability to multitask and prioritize effectively. Prepare to discuss situations where you've successfully managed multiple responsibilities, as this is crucial for the Customer Service and Dispatch Agent role.
✨Tip Number 4
Showcase your teamwork skills. Since the role requires flexibility and collaboration within a small team, be prepared to talk about how you've contributed to team success in previous positions.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the job description. Emphasize your ability to provide excellent customer service and your experience with scheduling and administration tasks.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've gone the extra mile in previous customer service roles and how you can contribute to the team.
Highlight Relevant Skills: Clearly outline your interpersonal relationship skills, computer literacy, and ability to multitask. Provide examples of how you've effectively managed workloads and maintained attention to detail in past positions.
Show Your Team Spirit: Since the role requires being a team player, include examples of how you've collaborated with others in previous jobs. Highlight your flexibility and willingness to take on additional responsibilities when needed.
How to prepare for a job interview at HR GO Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight situations where you went the extra mile to ensure customer satisfaction, as this role emphasizes a world-class customer service experience.
✨Demonstrate Your Organizational Abilities
Since the role involves scheduling and administration tasks, be ready to explain how you prioritize your workload and manage multiple tasks efficiently. Share any tools or methods you use to stay organized and ensure accuracy in your work.
✨Emphasize Teamwork and Flexibility
This position requires a team player with a flexible attitude. Prepare to discuss experiences where you collaborated with others and adapted to changing circumstances. Show that you're willing to take on different responsibilities when needed.
✨Highlight Your Technical Proficiency
The job requires computer literacy and experience with databases. Be ready to talk about your proficiency with Microsoft Office and any relevant software you've used. If you have experience with service management systems, make sure to mention it!