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- Tasks: Handle customer calls and inquiries with care and efficiency.
- Company: Join a mid-sized charity dedicated to exceptional customer service.
- Benefits: Enjoy immediate start, temp-to-perm opportunities, and professional development.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Customer support experience and strong communication skills are essential.
- Other info: Flexible shifts available; full UK driving license required.
The predicted salary is between 20000 - 28000 £ per year.
We are seeking a Temporary Customer Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client’s not-for-profit organisation’s customer service department. Client Details This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees. Description As a Temporary Customer Call Handler you will be: Manage incoming calls and customer service enquiries. Identify and assess customer’s needs to achieve satisfaction. Provide accurate information using the right methods/tools. Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up. Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues. Profile A successful Temporary Customer Call Handler should have: Proven customer support experience or experience as a client service representative. Strong phone handling skills and active listening abilities. Familiarity with CRM systems and practices. Excellent communication and presentation skills. The ability to multi-task, prioritise, and manage time effectively. Will hold a full UK driving licence (essential) but don’t need access to your own car Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6:00am-16:00pm), late (13:00pm-10:00pm) and nights (22:00pm-06:00am) on a rational basis*Please note employment is subject to a satisfactory DBS check* *Please note this role is a full time, office based role* Job Offer In return, our client can offer: Immediate start date Temp to perm opportunity Great career opportunities Convenient location in Stockport. Professional development opportunities. *Please note for this role you will need to hold a full UK driving license
Temporary Customer Call Handler employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Call Handler
✨Tip Number 1
Familiarize yourself with the specific needs of a not-for-profit organization. Research the charity's mission and values to demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Practice your phone handling skills by simulating customer service calls. Focus on active listening and responding to various customer scenarios to showcase your ability to manage inquiries effectively.
✨Tip Number 3
Highlight any experience you have working with vulnerable individuals or in emergency situations. This will show that you are capable of handling sensitive situations with care and professionalism.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Emphasize your willingness to work various shifts, as this is crucial for the role and will make you a more attractive candidate.
We think you need these skills to ace Temporary Customer Call Handler
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer support experience or roles as a client service representative in your application. This will show that you have the necessary skills for the Temporary Customer Call Handler position.
Showcase Communication Skills: Since excellent communication and presentation skills are crucial for this role, provide specific examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.
Demonstrate Flexibility: Mention your availability and flexibility regarding shift patterns. Highlight your willingness to work early, late, and night shifts, as this is an important requirement for the position.
Include Driving License Information: Since holding a full UK driving license is essential for this role, make sure to clearly state this in your application. This will help to confirm that you meet one of the key requirements for the job.
How to prepare for a job interview at Page Personnel
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully handled customer inquiries or resolved issues, as this will demonstrate your capability for the Temporary Customer Call Handler position.
✨Demonstrate Active Listening Skills
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This will show that you possess the strong phone handling skills and active listening abilities that are essential for the role.
✨Familiarize Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, take some time to research common CRM tools used in customer service. Showing that you understand how these systems work can set you apart from other candidates.
✨Prepare for Shift Flexibility Questions
Since the role requires flexibility with shifts, be ready to discuss your availability. Clearly communicate your willingness to work different shifts throughout the week, as this is a crucial aspect of the job.
