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Morgan Sindall Property Services

Customer Service Planner

Welwyn Garden City Full-Time No home office possible

Permanent – Full Time – Hours per week

We are looking to recruit a Customer Service Planner to join our team, based from our office in Welwyn Garden City.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Customer Service and Planning experience in social housing or similar.
Good computer skills including Microsoft Office.
Strong administration, organisational and communication skills.
Technical background would be advantageous.
Planning knowledge of what works can be sequenced or can be undertaken concurrently.
Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
Ability to communicate with different stakeholders at different levels
Passionate about service delivery and customer satisfaction.