Customer Account Manager

Customer Account Manager

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage customer accounts and build long-term relationships across EMEA and APAC.
  • Company: Join insightsoftware, a leader in reporting and analytics solutions for over 32,000 organisations.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
  • Why this job: Be part of a team that empowers finance leaders to make impactful decisions.
  • Qualifications: Experience in software sales and a relevant degree or equivalent experience required.
  • Other info: Background checks are mandatory; we value diversity and equal opportunity.

The predicted salary is between 36000 - 60000 £ per year.

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance.

Responsibilities

  • Retain and grow your customer base that spreads from EMEA to APAC.
  • Create strategic, long-term relationships with corporate leaders across your territory.
  • Nurture and expand the company's relationship with customer accounts in your defined territory.
  • Develop and execute sales plans and exceed sales goals through prospecting, qualifying, managing, and closing sales opportunities.
  • Develop and manage sales pipeline to consistently meet or exceed monthly, quarterly, and annual revenue quotas.
  • Conduct heavy prospecting of customers (phone, email, marketing campaigns, referrals, etc.) and coordinate with the marketing department to qualify and identify leads.
  • Coordinate resources throughout the sales cycle including product support and sales engineering.
  • Meet with and present value propositions to key clients and senior-level executives to negotiate and close deals.
  • Manage and track customer information and provide regular reporting of pipeline and forecasts in Salesforce: The Customer Company.
  • Remain highly knowledgeable of company products and target industries to facilitate sales efforts.
  • Practice effective, excellent communication with management, customers, and support staff.
  • Participate in team building and company-growth activities including strategy setting, sales training, marketing efforts, and customer care.
  • Use a consultative approach to diagnose our customer's needs.
  • WIN – close deals and acquire new customers.

Qualifications

  • Experience selling software into the enterprise space.
  • Experience selling embedded analytics, Business Intelligence, and reporting tools.
  • Bachelor's degree and/or relevant work experience.
  • Ability to thrive in a fast-paced environment.
  • A disciplined approach to daily activity planning, setting goals, and achieving results.
  • Excellent written and verbal communication skills, including cold calls, proposal preparation, and presentation skills.
  • Must have energy, drive, commitment, and passion.
  • Can, by nature, work simultaneous parallel activities through the day.

Additional Information

All your information will be kept confidential according to EEO guidelines. At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Customer Account Manager employer: insightsoftware

At insightsoftware, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, all while working in a vibrant location that encourages a healthy work-life balance. Join us to be part of a forward-thinking team that empowers you to make a meaningful impact across EMEA and APAC, driving success for our customers and your own professional journey.
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Contact Detail:

insightsoftware Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Account Manager

✨Tip Number 1

Familiarise yourself with insightsoftware's products and services. Understanding the specifics of their reporting, analytics, and performance management solutions will help you articulate how you can add value to potential clients.

✨Tip Number 2

Network with professionals in the finance and data analytics sectors. Attend industry events or webinars where you can meet potential clients and learn about their needs, which will be invaluable when you start building relationships as a Customer Account Manager.

✨Tip Number 3

Develop your consultative selling skills. Since the role requires diagnosing customer needs, practice asking open-ended questions and actively listening to understand how insightsoftware's solutions can solve specific problems for clients.

✨Tip Number 4

Get comfortable with Salesforce, as it's crucial for managing customer information and tracking sales pipelines. Familiarity with this tool will not only streamline your workflow but also demonstrate your readiness to hit the ground running.

We think you need these skills to ace Customer Account Manager

Customer Relationship Management
Sales Strategy Development
Prospecting and Lead Generation
Sales Pipeline Management
Negotiation Skills
Presentation Skills
Consultative Selling
Communication Skills
Analytical Skills
Time Management
Knowledge of Business Intelligence Tools
Experience in Software Sales
Team Collaboration
Adaptability in Fast-Paced Environments

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Account Manager at insightsoftware. Tailor your application to highlight relevant experiences that align with their needs.

Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in selling software, particularly in enterprise environments. Mention any specific achievements in sales or customer relationship management that demonstrate your capability.

Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of your written and verbal communication skills. This could include successful presentations, proposals, or even effective cold calls you've made in the past.

Tailor Your Application: Customise your cover letter to reflect your understanding of insightsoftware's products and how they can benefit potential clients. Use specific language from the job description to show that you are a perfect fit for the position.

How to prepare for a job interview at insightsoftware

✨Know Your Products Inside Out

Familiarise yourself with the company's software solutions, especially those related to financial planning and analytics. Being able to discuss specific features and benefits will demonstrate your expertise and enthusiasm for the role.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to manage customer relationships. Prepare examples from your past experiences where you successfully navigated challenges or closed significant deals.

✨Showcase Your Communication Skills

As a Customer Account Manager, effective communication is key. Practice articulating your thoughts clearly and confidently, whether in response to questions or during your own presentations about how you can add value to their team.

✨Demonstrate Your Sales Strategy

Be ready to discuss your approach to developing and executing sales plans. Highlight your experience with prospecting and managing sales pipelines, and be prepared to share how you have exceeded sales goals in previous roles.

Customer Account Manager
insightsoftware
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  • Customer Account Manager

    London
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-04-21

  • I

    insightsoftware

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