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- Tasks: Manage client relationships and drive business success in the cruise industry.
- Company: Harding+ is a leading innovator in onboard cruise retailing, committed to outstanding customer service.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, healthcare, and 26 days leave.
- Why this job: Join a dynamic team that values collaboration and offers opportunities for growth and travel.
- Qualifications: Significant experience in sales, account management, and strategic planning required.
- Other info: Harding+ champions diversity and prioritises employee privacy and data security.
The predicted salary is between 43200 - 72000 £ per year.
Can you develop and maintain strong professional relationships with clients, partners, and industry contacts to drive business success? Are you passionate about creating highly engaged and collaborative relationships with key stakeholders? If so, our Account Director role could be a perfect challenge!
About the role:
The Account Director is responsible for proactively managing the relationship with the Cruise Lines; they are the interface between Harding+ and the Cruise Line partner. You will manage the relationship ensuring positive outcomes and minimising the renewal risks. With a strong commercial mindset, you’ll identify new business opportunities, support contract tenders, and oversee strategic initiatives such as new ship launches and refurbishments. The ideal candidate will have excellent relationship-building skills, a keen eye for guest experience, and the ability to collaborate across teams to drive business growth. The role is based in Avonmouth and offered on a hybrid working basis – 2/3 days per week. You will also be required to travel nationally and internationally.
Compensation – competitive salary, car allowance, bonus scheme, mobile allowance, pension, 4 x life assurance, healthcare, 26 days leave (including Christmas shutdown).
About you:
- Significant retail experience in a Senior Leadership sales and/or Business Development role.
- Significant experience in account management with a focus on managing and nurturing client relationship management.
- Experience in developing and implementing strategic plans for clients.
- Proven negotiation skills with a track record of securing advantageous outcomes whilst minimising risk.
- Consistent delivery with the ability to inspire others to perform to their full potential onboard.
- An appetite and ability for cross-functional working and planning to ensure strategy and initiatives are delivered.
- Able to change style to best fit with others and work collaboratively with peer group.
- History of delivery in a relevant and high-pressurised environment where consistent execution with high levels of customer service is paramount.
- Influencing skills at a senior level with a one business mentality, needs to develop trust and faith of key decision makers.
- Have presence and gravitas able to influence and engage others in the Harding+ vision.
Key Attributes – trust, collaboration, respect, passion, drive, resilience.
About us:
Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023. Harding+ is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding+.
Account Director employer: Harding Retail
Contact Detail:
Harding Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network actively within the cruise industry. Attend relevant events, conferences, and trade shows to meet potential clients and partners. Building relationships in person can significantly enhance your chances of landing the Account Director role.
✨Tip Number 2
Research Harding+ thoroughly. Understand their values, recent achievements, and strategic initiatives. This knowledge will help you tailor your conversations and demonstrate your genuine interest in contributing to their vision.
✨Tip Number 3
Showcase your negotiation skills in discussions. Prepare examples of past successes where you secured advantageous outcomes while minimising risks. This will highlight your capability to handle high-pressure situations effectively.
✨Tip Number 4
Emphasise your collaborative mindset. Be ready to discuss how you've worked cross-functionally in previous roles. Highlighting your ability to inspire and engage teams will resonate well with the expectations for this position.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant retail experience and account management skills. Focus on specific achievements that demonstrate your ability to build and maintain strong professional relationships, as well as your success in driving business growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with the responsibilities of the Account Director position. Mention your experience in managing client relationships and your strategic planning capabilities, ensuring you convey your enthusiasm for contributing to Harding+.
Showcase Relevant Skills: Highlight your negotiation skills and any relevant experience in high-pressure environments. Provide examples of how you've secured advantageous outcomes while minimising risks, as this is crucial for the role.
Research Harding+: Familiarise yourself with Harding+'s mission and values, especially their focus on innovative onboard cruise retailing. Understanding their vision will help you tailor your application and demonstrate your alignment with their goals.
How to prepare for a job interview at Harding Retail
✨Showcase Your Relationship-Building Skills
As an Account Director, your ability to develop and maintain strong professional relationships is crucial. Prepare examples of how you've successfully built rapport with clients and partners in the past, highlighting specific outcomes that resulted from these relationships.
✨Demonstrate Your Commercial Mindset
The role requires a strong commercial focus. Be ready to discuss how you've identified new business opportunities in previous roles and how you approached contract negotiations to secure advantageous outcomes while minimising risks.
✨Highlight Your Strategic Planning Experience
Prepare to talk about your experience in developing and implementing strategic plans for clients. Share specific examples of initiatives you've led, particularly those that involved cross-functional collaboration and resulted in significant business growth.
✨Exhibit Your Influencing Skills
Influencing senior-level decision-makers is key in this role. Think of instances where you've successfully influenced stakeholders or peers to align with your vision or strategy, and be prepared to discuss your approach and the impact it had.
