Operations Director

Drayton are thrilled to be partnering with a high-quality luxury jewellery brand in London, who are seeking an Operations Director. This role will be critical in scaling the business, ensuring product quality, and achieving the company's growth objectives.

In this exciting role, you will:

• Oversee and manage all aspects of the company's operations, including retail operations, end-to-end supply chain, production, fulfilment, and customer experience.
• Develop an overall operations strategy in collaboration with the leadership team, building scalable processes and identify opportunities for operational improvements.
• Collaborate with the finance team to create and manage accurate budgets, and implementing strategies to improve profitability as the business scales.
• Assemble and manage the retail team, overseeing new store openings and online sales channels, integrating smoothly with operations.

Essential requirements for this role include:

• A proven track record of success in a senior retail operational role within a fast-growing start-up or brand, preferably in the luxury goods, fashion or jewellery industries.
• Experience in retail operations, multi-channel order fulfilment and knowledge of sustainable sourcing.
• Experience in retail, buying, negotiating, stock management, and staff training.

The ideal profile will:

• Have a highly entrepreneurial mindset with a history of scaling operations in high-growth environments.
• Be a dedicated, hardworking individual who can adapt quickly to the pace of a high-growth business.
• Being a hands-on, collaborative leader, with a problem-solving approach and the ability to handle multiple priorities in a fast-paced setting.
• Demonstrate financial acumen, being highly precise with numbers, organised, and efficient.
• Have a clear, direct communication style to lead professionally and efficiently.

This person will need to be based in the London or Surrey area, with the ability to travel internationally.