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For Companies At a Glance
- Tasks: Lead retail operations, manage stock, and train staff for an exceptional customer experience.
- Company: M-KOPA is a fast-growing company empowering unbanked customers across Africa with innovative solutions.
- Benefits: Enjoy flexible working, family-friendly policies, and diverse development programs to grow your career.
- Why this job: Join a recognised leader in the industry, shaping the future while making a social impact.
- Qualifications: No specific qualifications required; passion for retail and leadership is key.
- Other info: M-KOPA values diversity and encourages applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Are you prepared to embark on an extraordinary journey with M-KOPA? As the Retail Team Lead at M-KOPA, you will oversee the operations of our Service Centers, Servicing Depots, and Stock Depots in South Africa. Your leadership will be crucial in training retail staff and ensuring an excellent customer experience.
You will be responsible for stock management in service centers and depots, ensuring timely and accurate reporting. This involves supervising stock controllers, maintaining optimal stock levels, and minimizing discrepancies. You will implement efficient stock control procedures, conduct regular audits, and coordinate with the supply chain and warehouse for timely stock replenishment. Additionally, you will train and support staff in best practices for stock management.
Another key aspect of your role will be shop management, which includes executing shop branding and managing the look and feel of the shops. You will acquire necessary shop permits and oversee renovations and maintenance.
In terms of retail training, you will develop and improve the retail knowledge base, manage the training schedule and materials, and address knowledge gaps through training and process improvements. Furthermore, you will ensure adherence to policies and processes in service centers and depots, implementing improvements where necessary. You will also prepare and present performance reports and key metrics in line with company compliance policies.
Join us and be part of a team that's redefining the industry. Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritise well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together.
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement.
Contact Detail:
M-KOPA Kenya Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Lead - East London
✨Tip Number 1
Familiarise yourself with M-KOPA's mission and values. Understanding their commitment to empowering communities and promoting sustainability will help you align your answers during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your leadership experience in retail settings. Be prepared to discuss specific examples of how you've successfully trained staff, managed stock levels, and improved customer experiences in previous roles.
✨Tip Number 3
Research the latest trends in retail management and stock control. Being knowledgeable about current best practices will not only impress your interviewers but also demonstrate your proactive approach to the role.
✨Tip Number 4
Prepare to discuss how you would implement training programmes for retail staff. Think about innovative methods you could use to enhance their knowledge and skills, which is crucial for the Retail Team Lead position.
We think you need these skills to ace Retail Team Lead - East London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Retail Team Lead position. Highlight key skills such as leadership, stock management, and training that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience in retail management, stock control, and team leadership. Use specific examples from your past roles that demonstrate your ability to manage teams and improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your alignment with M-KOPA's values. Mention how your skills can contribute to enhancing customer experience and operational efficiency in their service centres.
Highlight Training Experience: Since training is a significant part of the role, emphasise any previous experience you have in developing training materials or conducting training sessions. Provide examples of how you've successfully improved team performance through training.
How to prepare for a job interview at M-KOPA Kenya Limited
✨Understand M-KOPA's Mission
Before your interview, take some time to research M-KOPA's mission and values. Understanding their commitment to empowering people and their focus on customer experience will help you align your answers with what they stand for.
✨Showcase Leadership Skills
As a Retail Team Lead, you'll need strong leadership skills. Prepare examples from your past experiences where you've successfully trained staff, managed teams, or improved processes. Highlight how your leadership has positively impacted customer satisfaction.
✨Prepare for Stock Management Questions
Given the emphasis on stock management in the role, be ready to discuss your experience with inventory control, audits, and stock replenishment. Think of specific challenges you've faced and how you overcame them to ensure optimal stock levels.
✨Demonstrate Adaptability
M-KOPA values flexibility and adaptability. Be prepared to discuss situations where you've had to adapt to changes quickly, whether in shop management or training staff. This will show that you're ready to thrive in a dynamic environment.
