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For Companies At a Glance
- Tasks: Lead a team managing 1,500 residential units and streamline operations.
- Company: Join a fast-expanding real estate company with exciting growth opportunities.
- Benefits: Enjoy autonomy, career growth, and hands-on involvement in a dynamic environment.
- Why this job: Make a strategic impact while developing your leadership skills in property management.
- Qualifications: 4-5 years in Building or Property Management with strong leadership abilities required.
- Other info: This role offers a chance to manage new developments and improve service delivery.
The predicted salary is between 48000 - 72000 £ per year.
An excellent opportunity to grow your career in a fast-expanding real estate company. Working alongside the Head of Residential, you will oversee 1,500 residential units, managing Property Managers, Security, and Cleaners, while also developing, training, and recruiting the team. This role offers autonomy and hands-on involvement in all areas of residential real estate management, with an additional 4,000-unit pipeline to onboard and manage. Over the next 12 months, you'll play a key role in streamlining processes, implementing new SOPs, and driving operational efficiency.
Ideal Candidate
- 4-5 years’ experience in Building or Property Management (residential, commercial, or hospitality).
- Strong leadership skills with the ability to manage teams and external suppliers.
- Able to work independently in a fast-paced environment, using a common-sense approach.
Key Responsibilities
- Team Leadership: Manage and schedule onsite teams, conduct performance reviews, arrange training, and ensure staff coverage.
- Building Operations: Oversee cleaning, maintenance, security, and parking management, ensuring high standards are met.
- Health & Safety Compliance: Work with the Facilities Manager to carry out risk assessments, maintenance reporting, and regulatory compliance.
- Lifts & Facilities Oversight: Ensure lifts and essential building services are maintained and fully operational.
- Process Improvement: Help review, update, and implement SOPs to improve efficiency and service delivery.
- Tenant Relations: Handle queries, complaints, and disputes, ensuring prompt and effective resolution.
- Arrears & Legal Evictions: Manage rent arrears, liaise with tenants on payment plans, and oversee the legal eviction process when required.
- New Developments: Assist in onboarding and launching new properties, ensuring a smooth transition into management.
This is a fast-paced, hands-on role offering career growth and strategic impact in a dynamic environment.
Head of Residential Operation - Onsite employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Residential Operation - Onsite
✨Tip Number 1
Network with professionals in the real estate industry, especially those who have experience in residential property management. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in property management. Being knowledgeable about software solutions that streamline operations can set you apart as a candidate who is ready to implement new SOPs effectively.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams during the interview. Think of specific examples where you've successfully led a team through challenges, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research the company’s current residential operations and any recent developments. Understanding their existing processes and challenges will allow you to propose tailored solutions during your discussions, showcasing your proactive approach to the role.
We think you need these skills to ace Head of Residential Operation - Onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in building or property management. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams and improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for residential real estate management. Mention your experience overseeing teams and implementing processes, and explain how you can contribute to the company's growth and success.
Highlight Relevant Skills: In your application, focus on key skills such as team leadership, health and safety compliance, and tenant relations. Use specific examples from your past roles to illustrate how you've successfully managed these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Head of Residential Operations, strong leadership is crucial. Be prepared to discuss your previous experiences managing teams, conducting performance reviews, and how you've successfully trained and developed staff in the past.
✨Demonstrate Your Knowledge of Building Operations
Familiarise yourself with the key aspects of building operations, including maintenance, security, and health & safety compliance. Be ready to provide examples of how you've ensured high standards in these areas in your previous roles.
✨Prepare for Process Improvement Discussions
This role involves streamlining processes and implementing new SOPs. Think about specific instances where you've improved operational efficiency and be ready to share those examples during the interview.
✨Highlight Your Problem-Solving Abilities
Tenant relations can be challenging, so it's important to demonstrate your ability to handle queries, complaints, and disputes effectively. Prepare scenarios where you've resolved conflicts or managed difficult situations with tenants.
