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For Companies At a Glance
- Tasks: Deliver luxury customer service and exceed sales targets in a fast-paced retail environment.
- Company: Join Cricket, Liverpool's premier luxury retailer since 1991, offering top fashion brands.
- Benefits: Enjoy a competitive salary, generous discounts, bonuses, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values passion for fashion and exceptional client experiences.
- Qualifications: 3+ years in management within fashion retail; strong communication and leadership skills required.
- Other info: Flexible working hours and a vibrant store culture await you!
The predicted salary is between 22700 - 33000 £ per year.
Liverpool’s ultimate luxury retailer since 1991, Cricket offers a wide range of women’s, men’s and children’s fashion alongside bags, shoes and accessories. To continue our growth and expansion we now require a truly exceptional, driven and proven Supervisor to join our team in Liverpool.
The opportunity.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for brands and for delivering a world class client experience. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in luxury brands.
- Confident making recommendations to customers to achieve sales and targets.
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
- Passionate about the industry and trends.
- Pro-actively engage with clients to develop customer loyalty.
- Contact clients with information on new ranges, products and instore events.
- Maintain high standards of visual presentation in stores.
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
- Support with stock counts and other operational duties.
- Be a Brand Expert through positive promotion of product and company image at all times.
- Lead by example to support and coach the sales team.
- Support the store management team.
- Develop strong relationships with brand representatives.
- Perform as a team player, participating in all activities to contribute to the store objectives.
- Ensure compliance with all policies and procedures.
- Champion our company culture and values.
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
Candidate Profile.
- Experience in a fashion based retail environment.
- 3 years+ management experience.
- Demonstrates a high level of personal energy.
- Confident, assertive and personable.
- Positive and enthusiastic with a can do attitude.
- Great communication skills.
- Self-driven to upskill and learn.
- Resilient and resourceful.
- A natural coach and leader.
Additional Information
The Rewards:
- Basic rate salary £28,256 per annum.
- 28 days holiday a year inclusive of bank holidays.
- 20% Staff Discount across all Frasers group Stores.
- In store uniform discount.
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Long Service awards.
- Discounted Gym membership.
- Cycle to work scheme.
Luxury Fashion Supervisor - Ladieswear employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Fashion Supervisor - Ladieswear
✨Tip Number 1
Familiarise yourself with the luxury brands that Cricket carries. Understanding their history, key products, and current trends will help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Be ready to discuss how you motivated your team to achieve sales targets and improve customer service.
✨Tip Number 3
Network with professionals in the luxury retail sector. Attend fashion events or join relevant online communities to connect with others who can provide insights or even referrals for the Supervisor position at Cricket.
✨Tip Number 4
Prepare to discuss your approach to customer loyalty. Think of specific strategies you've implemented in the past to build strong relationships with clients, as this is crucial for the role at Cricket.
We think you need these skills to ace Luxury Fashion Supervisor - Ladieswear
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fashion retail and management. Emphasise your ability to provide exceptional customer service and any achievements related to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of the brand's values. Mention specific examples of how you've delivered outstanding customer experiences in previous roles.
Showcase Your Product Knowledge: In your application, demonstrate your knowledge of luxury brands and current fashion trends. This will show that you are not only passionate but also well-informed about the industry.
Highlight Leadership Skills: Since the role requires management experience, be sure to include examples of how you've successfully led a team, coached others, and contributed to achieving sales objectives in your previous positions.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine enthusiasm for luxury brands and fashion during the interview. Share personal experiences or insights that highlight your passion, as this role requires a deep connection with the products and the ability to inspire customers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet customer needs, as this is crucial for delivering a world-class client experience.
✨Know the Brand Inside Out
Research Cricket and its product offerings thoroughly before the interview. Familiarise yourself with their latest collections, brand values, and any recent news. This knowledge will help you stand out and show that you're genuinely interested in the company.
✨Exhibit Leadership Qualities
As a Supervisor, you'll need to lead by example. Prepare to discuss your management style and how you've successfully coached and motivated teams in the past. Highlight any specific achievements that demonstrate your ability to drive sales and meet targets.
