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For Companies At a Glance
- Tasks: Deliver luxury customer service and exceed sales targets in a fast-paced retail environment.
- Company: Join Cricket, Liverpool's premier luxury retailer since 1991, offering top fashion brands.
- Benefits: Enjoy a competitive salary, generous discounts, bonuses, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values passion for fashion and exceptional client experiences.
- Qualifications: 3+ years management experience in fashion retail and a knack for inspiring customer loyalty.
- Other info: Flexible hours, including nights and weekends, with a focus on personal grooming and brand representation.
The predicted salary is between 22700 - 32900 £ per year.
Liverpool’s ultimate luxury retailer since 1991, Cricket offers a wide range of women’s, men’s and children’s fashion alongside bags, shoes and accessories. To continue our growth and expansion we now require a truly exceptional, driven and proven Supervisor to join our team in Liverpool.
The opportunity.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for brands and for delivering a world class client experience. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in luxury brands.
- Confident making recommendations to customers to achieve sales and targets.
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
- Passionate about the industry and trends.
- Pro-actively engage with clients to develop customer loyalty.
- Contact clients with information on new ranges, products and instore events.
- Maintain high standards of visual presentation in stores.
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
- Support with stock counts and other operational duties.
- Be a Brand Expert through positive promotion of product and company image at all times.
- Lead by example to support and coach the sales team.
- Support the store management team.
- Develop strong relationships with brand representatives.
- Perform as a team player, participating in all activities to contribute to the store objectives.
- Ensure compliance with all policies and procedures.
- Champion our company culture and values.
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
Candidate Profile.
- Experience in a fashion based retail environment.
- 3 years+ management experience.
- Demonstrates a high level of personal energy.
- Confident, assertive and personable.
- Positive and enthusiastic with a can do attitude.
- Great communication skills.
- Self-driven to upskill and learn.
- Resilient and resourceful.
- A natural coach and leader.
Additional Information
The Rewards:
- Basic rate salary £28,256 per annum.
- 28 days holiday a year inclusive of bank holidays.
- 20% Staff Discount across all Frasers group Stores.
- In store uniform discount.
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Long Service awards.
- Discounted Gym membership.
- Cycle to work scheme.
Luxury Fashion Supervisor - Ladieswear employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Fashion Supervisor - Ladieswear
✨Tip Number 1
Familiarise yourself with the luxury fashion market, especially brands that Cricket carries. Being able to discuss current trends and specific products during your interview will show your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Network within the luxury retail community. Attend events or engage with professionals on platforms like LinkedIn. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate a team. Since the role involves coaching and leading others, having clear examples of your management experience will demonstrate your capability to excel in this position.
We think you need these skills to ace Luxury Fashion Supervisor - Ladieswear
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fashion retail and management. Emphasise your ability to provide exceptional customer service and any achievements related to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of the brand's values. Mention specific examples of how you've delivered outstanding customer experiences in previous roles.
Showcase Your Product Knowledge: In your application, demonstrate your knowledge of luxury brands and current fashion trends. This will show the employer that you are genuinely interested in the role and the industry.
Highlight Leadership Skills: Since the role requires management experience, be sure to include examples of how you've successfully led a team, coached others, and contributed to achieving sales objectives in your previous positions.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine enthusiasm for luxury brands and fashion during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with the interviewers and demonstrate your commitment to the role.
✨Demonstrate Product Knowledge
Prepare yourself by researching the brands and products that Cricket offers. Be ready to discuss specific items, trends, and how you would recommend them to customers. This shows that you are proactive and knowledgeable, which is crucial for a Supervisor role.
✨Highlight Your Leadership Skills
As a Supervisor, you'll need to lead and inspire your team. Be prepared to share examples of how you've successfully managed a team in the past, including any coaching or mentoring experiences. This will illustrate your capability to support and develop others.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios or operational challenges. Think through potential situations you might face in the role and articulate your approach to resolving them effectively while maintaining brand standards.
