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- Tasks: Provide 3rd line technical support, manage complex issues, and mentor junior staff.
- Company: Join a well-established Managed Service Provider with a strong reputation.
- Benefits: Enjoy 2 days of remote work and a collaborative team environment.
- Why this job: Work with cutting-edge Microsoft 365 technologies and make a real impact.
- Qualifications: Advanced knowledge of Microsoft 365, strong troubleshooting skills, and excellent customer service.
- Other info: Certifications like Azure Administrator Associate are a plus; ITIL familiarity is beneficial.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office with 2 days remote working. Key Responsibilities: • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. Desirable Skills & Experience: • Microsoft 365 – advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support – strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking – proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration – experience with Active Directory, Group Policy and Azure AD. • Security – familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service – excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful
Senior Technical Support Analyst (Microsoft 365 Specialist) employer: Clear IT Recruitment
Contact Detail:
Clear IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Analyst (Microsoft 365 Specialist)
✨Tip Number 1
Make sure to highlight your advanced knowledge of Microsoft 365, especially in Exchange Online, SharePoint, and Teams. This is crucial since the role specifically requires expertise in these areas.
✨Tip Number 2
Demonstrate your experience with scripting and automation tools like PowerShell. Providing examples of how you've used these tools to streamline processes can set you apart from other candidates.
✨Tip Number 3
Showcase your troubleshooting skills in both Windows and MacOS environments. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will be key in a support role.
✨Tip Number 4
If you have any relevant certifications, such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert, make sure to mention them. Certifications can significantly enhance your profile for this position.
We think you need these skills to ace Senior Technical Support Analyst (Microsoft 365 Specialist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, especially Exchange Online, SharePoint, and Teams. Include specific examples of how you've resolved complex technical issues and managed migration projects.
Craft a Strong Cover Letter: In your cover letter, emphasize your customer service skills and your ability to communicate effectively with clients and stakeholders. Mention any relevant certifications, such as Microsoft Certified: Azure Administrator Associate, to strengthen your application.
Showcase Technical Skills: Clearly outline your technical skills related to desktop support, networking, and system administration. Provide examples of your experience with troubleshooting Windows and MacOS, as well as managing network devices and configurations.
Highlight Mentorship Experience: If you have experience mentoring junior staff, be sure to include this in your application. It shows leadership qualities and your ability to contribute to team development, which is valuable for the role.
How to prepare for a job interview at Clear IT Recruitment
✨Showcase Your Microsoft 365 Expertise
Be prepared to discuss your advanced knowledge of Microsoft 365, particularly Exchange Online, SharePoint, and Teams. Highlight specific projects or experiences where you successfully implemented or managed these tools.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex issues you've resolved in desktop environments. Discuss your troubleshooting process for both hardware and software configurations, emphasizing your ability to handle escalated tickets.
✨Highlight Networking Proficiency
Since the role involves managing network infrastructure, be ready to talk about your experience with routers, firewalls, switches, and VPN setups. Provide examples of how you've troubleshot network devices and configurations.
✨Emphasize Customer Service Skills
Excellent communication is key in this role. Prepare to share instances where you've effectively interacted with clients and internal stakeholders, showcasing your ability to provide clear and supportive assistance.
