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- Tasks: Be the go-to person for residents, ensuring top-notch service and community vibes.
- Company: Join Dandi Wembley, a vibrant community-focused living space.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by creating a welcoming atmosphere and enhancing resident experiences.
- Qualifications: Customer service experience and a passion for community engagement are key.
- Other info: This role is perfect for those who thrive in a fast-paced, people-oriented setting.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the Role The Resident Services Manager (RSM) is responsible for delivering an exceptional and consistent service to both the current and potential residents of Dandi Wembley. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the building. Ensure the safety and security of the development is at the fore front of your mind, all issues are dealt with swiftly and in a professional manner. The RSM reports directly to the General Manager. Key Responsibilities Welcoming visitors and residents to the scheme whilst providing first class customer service at all times Ensuring the front desk is manned at all times and is presented to a high standard Managing inbound phone calls and monitoring the resident services email inbox and actioning requests and enquiries as required Taking delivery of post and parcels, logging to the system and distributing to Residents via the correct process To act as first point of call for residents for all maintenance issues, to log each maintenance case on the system and to ensure it is progressed in a timely manner Key management including organising keys for new tenancies, receipting keys for old tenancies and tracking existing keys logged out to residents and contractors Co-ordinating …
Resident Services Manager - York House Wembley employer: Savills Management Resources
Contact Detail:
Savills Management Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager - York House Wembley
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Als Resident Services Manager ist es wichtig, dass du sowohl mit den Bewohnern als auch mit dem Team effektiv kommunizieren kannst. Übe, wie du freundlich und professionell auf Anfragen reagierst.
✨Tip Number 2
Zeige dein Engagement für Kundenservice. Überlege dir Beispiele aus der Vergangenheit, in denen du außergewöhnlichen Service geleistet hast. Dies wird dir helfen, während des Gesprächs zu demonstrieren, dass du die Bedürfnisse der Bewohner priorisierst.
✨Tip Number 3
Informiere dich über die Sicherheits- und Gesundheitsvorschriften, die für Wohnanlagen gelten. Ein gutes Verständnis dieser Vorschriften zeigt, dass du die Verantwortung für die Sicherheit der Bewohner ernst nimmst.
✨Tip Number 4
Bereite dich darauf vor, Fragen zur Schaffung einer Gemeinschaft unter den Bewohnern zu beantworten. Überlege dir, wie du Aktivitäten oder Programme initiieren könntest, die das Zusammengehörigkeitsgefühl stärken.
We think you need these skills to ace Resident Services Manager - York House Wembley
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Services Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Customer Service Experience: Since the role emphasizes exceptional customer service, make sure to showcase any previous experience in customer-facing roles. Use specific examples that demonstrate your ability to engage with residents and resolve issues effectively.
Demonstrate Organizational Skills: The position requires strong organizational abilities, especially in managing keys and maintenance requests. Include examples in your CV or cover letter that illustrate your organizational skills and attention to detail.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are a good fit for Dandi Wembley and how you can contribute to creating a sense of community among residents.
How to prepare for a job interview at Savills Management Resources
✨Showcase Your Customer Service Skills
As a Resident Services Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist residents or customers. Highlight your ability to handle inquiries and resolve issues efficiently.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've managed maintenance issues or other challenges in previous roles. Think of specific situations where you acted swiftly and professionally to resolve problems, as this will show your capability to handle similar situations at Dandi Wembley.
✨Emphasize Your Community Engagement Experience
The role requires creating a sense of community among residents. Share any relevant experiences where you successfully engaged with a community or organized events that fostered relationships among residents or team members.
✨Prepare for Safety and Security Questions
Since safety and security are paramount, be prepared to discuss your understanding of health and safety regulations. You might want to mention any training or certifications you have that relate to maintaining a safe environment for residents.
