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- Tasks: Welcome guests with a smile and ensure they have an unforgettable experience.
- Company: Join a vibrant team dedicated to creating memorable moments for guests and owners.
- Benefits: Enjoy attractive pay, exclusive discounts, and comprehensive training opportunities.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: Customer service experience is a plus, but we provide all the training you need!
- Other info: Flexible working options available; we welcome applicants from all backgrounds.
The predicted salary is between 20000 - 30000 £ per year.
Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
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Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
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Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
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Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
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Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable., Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
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Customer focused with a passion for working with people.
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Can actively listen, communicate clearly, and maintain a professional, friendly manner.
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Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Attractive pay with overtime opportunities.
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An inclusive, supportive work environment.
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Comprehensive training and ongoing support.
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Career development opportunities, including fully funded qualifications.
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Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Guest Experience Team Member - North Yorkshire employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
resourcingteam@bourne-leisure.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - North Yorkshire
✨Tip Number 1
Show your enthusiasm for creating a welcoming atmosphere. When you interact with guests, let your genuine passion for customer service shine through. This will help you stand out as someone who truly cares about making every guest's experience memorable.
✨Tip Number 2
Highlight your active listening skills. In your conversations, focus on demonstrating how you can attentively listen to guests' needs and concerns. This will show that you are capable of providing personalized service and addressing any issues effectively.
✨Tip Number 3
Emphasize your teamwork abilities. Since collaboration is key in this role, share examples of how you've successfully worked with others in previous positions. This will illustrate your capability to contribute to a seamless guest experience.
✨Tip Number 4
Prepare to discuss how you handle challenges. Think of specific instances where you've dealt with difficult situations or complaints. Being able to articulate your problem-solving approach will demonstrate your readiness for the role.
We think you need these skills to ace Guest Experience Team Member - North Yorkshire
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, make sure to convey your genuine enthusiasm for working with people. Highlight any previous experiences where you created a welcoming atmosphere or made someone's day better.
Highlight Relevant Skills: Even if you don't have direct experience in guest relations, emphasize your customer service skills. Mention your ability to listen actively, communicate clearly, and handle challenges with patience and tact.
Personalize Your Application: Tailor your application to reflect the specific qualities mentioned in the job description. Use examples from your past that demonstrate how you can create a positive first impression and enhance guest experiences.
Express Your Commitment to Diversity: Since the company values diversity, equity, and inclusion, consider mentioning your commitment to these principles in your application. Share any relevant experiences that showcase your ability to work in diverse environments.
How to prepare for a job interview at Haven Holidays
✨Show Genuine Enthusiasm
When you greet the interviewer, make sure to smile and express genuine enthusiasm for the role. This sets a positive tone and demonstrates your passion for creating a welcoming atmosphere.
✨Practice Active Listening
During the interview, listen carefully to the questions asked. Show that you can actively listen by nodding and responding thoughtfully, which reflects your ability to engage with guests and address their needs.
✨Highlight Team Collaboration
Share examples from your past experiences where you successfully collaborated with team members to enhance customer service. This will showcase your ability to work well in a team-oriented environment.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled challenges or guest complaints in the past. Use specific examples to illustrate your patience, tact, and efficiency in resolving issues, which is crucial for this role.
