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- Tasks: Lead service delivery, manage SLAs, and oversee vendor relationships in a hybrid work environment.
- Company: Join a dynamic tech company focused on innovative service management solutions.
- Benefits: Enjoy flexible hybrid work, professional growth opportunities, and a collaborative team culture.
- Why this job: Make an impact in service delivery while working with cutting-edge tools and methodologies.
- Qualifications: Must have ITIL certification and experience with ServiceNow and SLA management.
- Other info: Ideal for those passionate about IT service management and looking to advance their careers.
The predicted salary is between 43200 - 72000 £ per year.
Senior Service Delivery Manager – Datacentre
Salary:- £70-80k + Benefits
Location:- London area – Hybrid working 3 days office/2 days home
Environment: – Service Delivery Manager, Senior SDM, SLA’s KPI’s, Service Improvement, Client Campus, BAU, Reporting, Customer Engagement, Service Measurement, Reporting, Datacentre, BA, Networking, Managed Services.
A leading independent technology partner and global integrator is seeking a Service Delivery Manager (SDM) to oversee support services on a key client campus. This role involves managing operations, ensuring client satisfaction, driving service improvements, and maximizing efficiency and profitability.
Role Overview
The Service Delivery Manager will act as the primary point of contact for the client, taking responsibility for operational and financial performance, team leadership, and continuous improvement of services.
Key Responsibilities
- Serve as the main interface between the organization and the client for operational and financial matters.
- Oversee financial and operational performance of contracts, including monthly reporting and analysis.
- Monitor and report on SLA achievements and site activity.
- Ensure appropriate resource levels and alignment to service requirements.
- Coordinate and lead internal and client meetings.
- Review and update processes and procedures to enhance quality, efficiency, and service delivery.
- Lead and develop the on-site team, managing performance appraisals, HR responsibilities, and team motivation.
- Act as a mentor to the team, fostering growth and development.
- Manage the supply chain to ensure timely delivery of services.
Essential Experience
- Strong background in Telecommunications Infrastructure Datacentre and Cabling.
- Proven experience in BAU Support within Office/Data Centre Environments.
- Supervisory or management experience in relevant settings.
- Familiarity with ITIL frameworks and service measurement.
- Expertise in financial and operational reporting with strong analytical skills.
- Demonstrated ability to motivate and develop teams.
- Experience meeting and managing contractual service requirements.
Preferred Qualifications
- Certifications in ITIL, Prince 2, or BICSI.
Senior Service Delivery Manager employer: NTech Consultants LTD and NTech Contracts LTD
Contact Detail:
NTech Consultants LTD and NTech Contracts LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Make sure to familiarize yourself with ITIL and ServiceNow, as these are crucial for the role. Consider joining online forums or communities where you can discuss best practices and recent updates in these areas.
✨Tip Number 2
Highlight your experience with SLA management and vendor management in your conversations. Be prepared to share specific examples of how you've successfully managed these aspects in previous roles.
✨Tip Number 3
Since this role involves working with various project tools like JIRA and Power BI, it’s beneficial to showcase any hands-on experience you have with these tools. If you’ve led projects using them, be ready to discuss your approach and outcomes.
✨Tip Number 4
Networking is key! Connect with current or former employees of StudySmarter on LinkedIn to gain insights about the company culture and expectations for the Senior Service Delivery Manager role.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience with ITIL, ServiceNow, and SLA management. Use specific examples that demonstrate your expertise in vendor management and incident/change management.
Craft a Strong Cover Letter: In your cover letter, express your passion for service delivery management and how your skills align with the company's needs. Mention your ITIL certification and any relevant project management certifications like PMP or PRINCE2.
Highlight Relevant Tools and Technologies: Clearly list your experience with tools such as JIRA, FreshService, and Power BI. Provide examples of how you've used these tools in past roles to improve service delivery and manage SLAs effectively.
Showcase Agile Methodologies: If you have experience with Agile methodologies, be sure to include this in your application. Discuss how you've applied Agile principles in your previous projects to enhance team collaboration and project outcomes.
How to prepare for a job interview at NTech Consultants LTD and NTech Contracts LTD
✨Showcase Your ITIL Expertise
Make sure to highlight your ITIL certification and experience during the interview. Be prepared to discuss specific instances where you've applied ITIL principles in service delivery management.
✨Demonstrate Vendor Management Skills
Discuss your experience with vendor management, including how you've successfully managed relationships and negotiated SLAs. Provide examples of challenges you've faced and how you overcame them.
✨Familiarize Yourself with Relevant Tools
Since the role involves tools like JIRA, FreshService, and Power BI, be ready to talk about your proficiency with these platforms. If possible, share specific projects where you've utilized these tools effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to incident and change management. Practice articulating your thought process and decision-making skills in handling real-world service delivery challenges.
