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- Tasks: Support advisors and ensure excellent after-sales service for students.
- Company: Join a dynamic team focused on student success and exceptional service.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth.
- Why this job: Make a real impact in students' lives while developing your skills in a supportive culture.
- Qualifications: Bachelor's degree required; strong communication and organisational skills essential.
- Other info: Experience with Zoho CRM and knowledge of student finance is a plus.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced customer service coordinator who will offer an excellent after sales service. You will be supporting the advisors by ensuring that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery by offering amazing customer service to your candidates. You will oversee the work with our student services team (consultants) and you’ll be the primary point of contact between our IAG advisors and the admissions departments at our partner universities.
To be successful as a customer service coordinator, you should possess excellent communication skills, a proven ability to use own initiative and the ability to lead and promote the vision of the organization when a candidate is handed over to you by a consultant. The successful candidate will be expected to develop extensive product knowledge and handle customer objections if needed.
KEY RESPONSIBILITIES- Responding to phone calls alongside email requests and maintaining customer service records.
- Creating personal statements to a good standard, for each candidate referred to you.
- Help keep track of the student application process; you’ll do quality checks to confirm applications are ready for the next step, right up until students are officially enrolled onto their course.
- Process student applications, obtain pupil references, and work with the head of admissions to ensure applicants’ eligibility (including checks on the validity of documentation).
- Accurately record and log interaction with customers and update account information which you are able to retrieve the information to create reports for management.
- Knowledge of updated company rules and policies to address issues such as student finance rejection, admissions eligibility process etc.
- Answer any questions that the customer may have about available products and services.
- Select appropriate responses to customer issues and work quickly to resolve them.
- You will be determining students’ eligibility for courses, keeping on top of their payments or maintaining enrollment records.
- Confident working with Zoho CRM.
- Knowledge of student finance.
- Experience of working in a higher education admissions office.
- Excellent organizational and multitasking skills, including working to strict timelines.
- Ability to work under pressure.
- Commitment to own learning and development.
- A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.
- Bachelor's Degree.
Contact Detail:
The Career Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what we stand for will help you align your responses during interviews and demonstrate how you can contribute to our vision as a Customer Care Coordinator.
✨Tip Number 2
Brush up on your knowledge of student finance and admissions processes. Being well-versed in these areas will not only boost your confidence but also show us that you're proactive and ready to tackle the challenges of the role.
✨Tip Number 3
Practice your communication skills, especially in handling objections and resolving customer issues. Role-playing scenarios can help you prepare for real-life situations you might face while coordinating with students and advisors.
✨Tip Number 4
If you have experience with CRM systems like Zoho, be ready to discuss it. Highlighting your familiarity with such tools can set you apart, as it shows you can efficiently manage customer interactions and data.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise any roles where you demonstrated excellent communication skills and the ability to handle customer objections.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer service and how your background aligns with the responsibilities of the Customer Care Coordinator role. Mention specific examples of how you've successfully managed customer interactions in the past.
Showcase Your Organisational Skills: Provide examples in your application that demonstrate your organisational and multitasking abilities. Highlight experiences where you successfully managed multiple tasks under pressure, as this is crucial for the role.
Research the Company: Familiarise yourself with StudySmarter's mission and values. Understanding the company culture will help you tailor your application and show how you can contribute to their vision of providing excellent customer service.
How to prepare for a job interview at The Career Group
✨Showcase Your Communication Skills
As a Customer Care Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or collaborated with teams.
✨Demonstrate Your Organisational Skills
This role requires strong organisational and multitasking abilities. During the interview, share specific instances where you managed multiple tasks or projects simultaneously, especially under pressure. Highlight how you prioritised tasks to meet deadlines.
✨Familiarise Yourself with Company Policies
Understanding the company's policies and procedures is crucial for this position. Research StudySmarter's values and guidelines, and be ready to discuss how you would ensure compliance and consistency in service delivery based on these policies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential customer issues you might face in this role and prepare your responses. Show how you would handle objections or challenges while maintaining a positive customer experience.
