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- Tasks: Manage customer orders and ensure top-notch service while collaborating with teams.
- Company: Join a leading company that values hard work and promotes a balanced life.
- Benefits: Enjoy a supportive culture with a focus on employee well-being and growth.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Looking for motivated individuals with strong communication and problem-solving skills.
- Other info: Office-based role with a Monday to Friday schedule, 8:30am - 4:30pm.
Benefits: * Pension * Life Assurance 4* salary * Holidays 25 days plus Bank Holidays The Company: Join a leading and innovative company that values its employees and fosters a culture of excellence. This is an organisation who work hard but reward hard work, they understand a life outside of work exists and want someone who champions this culture. Working Hours: Monday – Friday 8.30am – 4.30pm (Office based) Job Description: As a Customer Service Account Coordinator, you will play a pivotal role within the Customer Service Team, supporting the External Sales Team and internal Operations Teams. This position involves account management, process improvement, and ensuring exceptional customer service standards. Your responsibilities as a Customer Service Account Coordinator will include: * Managing customer orders from input to delivery. * Monitoring and maintaining stock control within customer agreements. * Coordinating with logistics and production teams to meet customer expectations. * Ensuring target account On-Time-In-Full (OTIF) delivery performance. * Approving artwork using in-house IT systems. * Collaborating with external account managers on account plans and improvements. * Reporting data for analysis and providing actionable insights. * Participating in customer review meetings and addressing service-related issues. * Enhancing the efficiency of the customer service team through proactive problem-solving and implementation of best practices. Skills & Experience: The successful Customer Service Account Coordinator will have: * Strong communication skills, both verbal and written. * Proficiency in Microsoft Excel and Word; familiarity with sales systems or SAP is advantageous. * Exceptional attention to detail and organizational skills. * A self-motivated and adaptable attitude. * The ability to work under pressure and meet deadlines. * Previous experience in a sales or customer service environment (preferred). Why Should You Apply? This is an excellent opportunity for a driven and detail-oriented individual looking to advance their career as a Customer Service Account Coordinator. By joining our team, you will benefit from: * A dynamic and supportive work environment. * Opportunities to contribute meaningfully to the company’s success. * A role that values your skills and provides room for professional growth. Apply today to become a Customer Service Account Coordinator and take the next step in your career journey. We’re looking for motivated individuals who are ready to make an impact in a fast-paced and rewarding role. Don't miss this opportunity to shine
Account Coordinator employer: Theo James Recruitment
Contact Detail:
Theo James Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator
✨Tip Number 1
Familiarize yourself with the company's culture and values. Since they emphasize a work-life balance and reward hard work, be prepared to discuss how you align with these principles during your interactions.
✨Tip Number 2
Highlight your experience in account management and customer service during networking opportunities. Connect with current employees on platforms like LinkedIn to gain insights into the role and the team dynamics.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of specific examples where you've improved processes or enhanced customer satisfaction, as this will resonate well with the responsibilities of the role.
✨Tip Number 4
Stay updated on industry trends related to logistics and customer service. Being knowledgeable about current challenges and innovations can help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Account Coordinator
Some tips for your application 🫡
Understand the Company Culture: Research the company's values and culture. Highlight in your application how you align with their emphasis on work-life balance and excellence.
Tailor Your CV: Customize your CV to reflect relevant experience in account management and customer service. Use specific examples that demonstrate your ability to improve processes and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your skills in coordinating with teams and managing customer expectations, as these are key responsibilities of the position.
Highlight Relevant Skills: In your application, emphasize skills such as problem-solving, data analysis, and collaboration. Provide examples of how you've successfully used these skills in previous roles.
How to prepare for a job interview at Theo James Recruitment
✨Understand the Company Culture
Before your interview, take some time to research the company's culture. They value a work-life balance and hard work, so be prepared to discuss how you can contribute to this environment.
✨Showcase Your Customer Service Skills
As a Customer Service Account Coordinator, you'll need to demonstrate your ability to manage customer orders and ensure exceptional service. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Be Ready to Discuss Process Improvement
The role involves process improvement, so think of specific instances where you've identified inefficiencies and implemented solutions. Highlight your problem-solving skills and how they can enhance the efficiency of the customer service team.
✨Prepare for Data Reporting Questions
Since reporting data for analysis is part of the job, be ready to discuss your experience with data management and how you've used data to provide actionable insights in previous roles.
