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- Tasks: Lead a team to solve complex technical issues in automation systems.
- Company: Watlow is a global leader in industrial technology and manufacturing.
- Benefits: Enjoy hybrid work options and a supportive company culture.
- Why this job: Join a dynamic team where your leadership can make a real impact.
- Qualifications: HNC/HND in Engineering and experience in controls engineering required.
- Other info: Opportunity for personal growth and flexible work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Watlow is a global industrial technology and manufacturing leader that provides world class engineering expertise and innovative thermal products and systems that enable customers to thrive. Since 2022, Eurotherm has been part of Watlow. Eurotherm, a Watlow brand, is a global manufacturer of instrumentation, systems and services designed for the efficient operation of industrial processes, primarily within temperature, power and process control, measurement, and data management, supplying automated and regulated industries.
Role Overview:
In this role, you'll lead 6 direct reports, develop tailored solutions by adapting general guidelines, and establish best practices and internal procedures to ensure smooth team and business operations. This team focuses on resolving technical, complex issues using hardware and software tools in automation systems used in industrial processes.
Hybrid work: Min. 3 days from office
Responsibilities:
- Daily Operations: Supervise and coordinate Tier 2 Support team activities, resources, and priorities.
- Problem Solving: Use policies and procedures to resolve technical issues and improve efficiency.
- Autonomous Decision-Making: Manage day-to-day challenges and support requests independently.
- Communication & Leadership: Clearly convey expectations, provide guidance, and address team issues.
- Customer Support: Deliver second-level technical support to customers, ensuring SLA compliance.
- Escalation & Collaboration: Monitor and prioritize support requests, escalate using Jira, and participate in review meetings.
- Team Development: Identify training needs and provide development opportunities.
- Complaint Management: Proactively handle customer complaints and feedback.
Your Background:
- HNC/HND or higher in Electrical, Electronic, or Software Engineering (or related)
- Previous experience in controls engineering with relevant technical exposure to: PLCs, SCADA systems, automation controls
- Engineering tools/languages like Structured Text (ST), Function Block, scripting tools, and CodeSys
- Previous experience managing or leading a team
- Demonstrated ability to apply technical expertise and problem-solving skills in a fast-paced support environment
- Strong communication and interpersonal skills, with the capability to effectively mentor and guide team members
What you can expect:
- You can look forward to growing your career in a dynamic workplace with significant personal responsibility and flexible working models to ensure the right work/life balance.
- A dynamic and personal atmosphere, working across teams.
- A company culture that encourages performance and cooperation.
- We are an employer that is characterized by both the appreciation and equal opportunities of our employees, a recipe for generating success.
Technical Service Centre Team Leader- Tier 2 employer: Eurotherm
Contact Detail:
Eurotherm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Centre Team Leader- Tier 2
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as PLCs and SCADA systems. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in the past. This will demonstrate your capability to lead the Tier 2 Support team effectively.
✨Tip Number 3
Brush up on your problem-solving techniques and be ready to discuss specific instances where you've improved efficiency or resolved complex technical issues. This aligns perfectly with the role's focus on autonomous decision-making.
✨Tip Number 4
Prepare to discuss your approach to customer support and complaint management. Highlight any experiences where you've successfully handled customer feedback, as this is crucial for ensuring SLA compliance in the role.
We think you need these skills to ace Technical Service Centre Team Leader- Tier 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in controls engineering, particularly with PLCs and SCADA systems. Emphasise any leadership roles you've held and your problem-solving skills in technical environments.
Craft a Strong Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Technical Service Centre Team Leader role. Mention specific examples of how you've successfully led teams and resolved complex technical issues.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to convey expectations clearly and mentor team members effectively.
Highlight Continuous Improvement: Discuss any initiatives you've taken in previous roles to improve processes or efficiency. This will show your proactive approach to problem-solving and your commitment to team development.
How to prepare for a job interview at Eurotherm
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with PLCs, SCADA systems, and automation controls. Highlight specific projects where you successfully resolved technical issues, as this will demonstrate your problem-solving skills and technical knowledge.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be ready to share examples of how you've managed or mentored others in the past. Discuss your approach to team development and how you identify training needs for your team members.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical issues. Be sure to convey how you would set expectations and provide guidance to your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and problem-solving abilities. Prepare for scenarios where you might need to manage customer complaints or prioritise support requests, and think through how you would handle these situations.
