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- Tasks: Assist with customer service and daily operations at ACL centers.
- Company: Join Adult Community Learning, a leader in lifelong learning for Essex residents.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a supportive environment.
- Why this job: Make a difference by helping diverse learners enhance their skills and life chances.
- Qualifications: Must have GCSE level education and proven customer service skills.
- Other info: Interviews are on December 11th and 12th, 2024.
The predicted salary is between 15458 - 15458 £ per year.
Part Time Business Operations Assistant – Adult Community Learning Permanent, Part Time £23,344 Per Annum, full time equivalent Location: Brentwood Closing Date: Saturday 7th December 2024 at 11.59pm Please note that this opportunity is being offered on a Part Time basis, offering 24.5 hours per week covering the following days, times, and locations. Monday’s: 8.30am till 2.30pm at ACL Brentwood Wednesday’s: 8.30am till 4.30pm (30 min break) at ACL Brentwood Thursday’s: 8.30am till 12 Midday at ACL Brentwood Friday’s: 8am till 4pm (30 min break) at ACL Basildon The actual earnings for the 24.5 hours per week, for the year are £15,457.51 per annum. Interviews will take place on the 11th and 12th December 2024 The Opportunity Adult Community Learning (ACL) is ECC’s provider of lifelong learning experiences for Essex residents. ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement. The Business Operations Assistant will carry out effective front-line duties by providing high quality customer service at our receptions and carrying out general duties around the centre to maintain the learner experience whilst in centre. Accountabilities Deliver high quality “first point of contact” customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice, and guidance (IAG). Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs. Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do. This will include activities such as assessment booking, face to face enrolments (full cost / non assessed subjects) and obtaining customer feedback. Contribute to the security of and access to the site, this will include activities such as: occasionally locking and unlocking buildings and acting as key holder responding to calls outside normal working hours, setting, checking, and turning off alarms. Issuing learner / visitor badges, stopping unauthorised access, safeguarding those in the centre, supporting the open / closing of centres as back up to premises and ensuring fire and Health and Safety requirements are fully met – PEEPS etc. Support the Business Operation leads in the day to day running of an ACL Centre by ensuring the needs of specific groups are met, utilisation is maximised, and the environment meets expectations. Where required (centre specific), ensure premises functions are fulfilled. Including: setting up rooms for private hire, joint responsibility with Premises Assistants for preparing refreshments for meetings and private hire and ensuring health and safety requirements in centres. Providing administration support to teams within ACL in a timely fashion to support the smooth running of the service. Contribute to the management of stock, ordering and delivery of goods and services required by the Business Operations team. Including: Banking / Petty Cash, contacting learners to remind them of upcoming assessments / events and supporting the skill hubs. The Experience You Will Bring Essential: Educated to level 2 (GCSE) or equivalent by experience. Proven customer service skills. Good communication skills and confident with face to face, phone, email, and remote interactions. Experience from customer facing roles. Desirable: Able to work in a team and work under pressure. Requirement to travel between centres as and when needed – driving license desirable. Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.
Part Time Business Operations Assistant - ACL, Brentwood employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Business Operations Assistant - ACL, Brentwood
✨Tip Number 1
Familiarize yourself with the specific needs of the diverse customer base that ACL serves. Understanding how to effectively communicate and provide support to individuals with varying backgrounds, such as those with English as a second language or mental health needs, will set you apart.
✨Tip Number 2
Highlight any previous experience in customer service roles during your interactions. Be prepared to share examples of how you've successfully handled customer inquiries and provided high-quality service in past positions.
✨Tip Number 3
Demonstrate your ability to work collaboratively with others. During interviews, emphasize your teamwork skills and provide examples of how you've contributed to a positive team environment in previous jobs.
✨Tip Number 4
Be ready to discuss your organizational skills and how you manage multiple tasks. The role requires supporting various operations, so showcasing your ability to prioritize and handle different responsibilities will be beneficial.
We think you need these skills to ace Part Time Business Operations Assistant - ACL, Brentwood
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Part Time Business Operations Assistant position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your customer service experience and any relevant roles that demonstrate your ability to handle inquiries and provide support. Use specific examples to showcase your skills.
Showcase Communication Skills: Since good communication is essential for this role, make sure to highlight your proficiency in face-to-face, phone, and email interactions. Provide examples of how you've successfully communicated with diverse groups in previous positions.
Tailor Your Application: Customize your cover letter to reflect your understanding of ACL's mission and values. Explain why you are passionate about supporting lifelong learning and how you can contribute to enhancing the learner experience.
How to prepare for a job interview at Essex County Council
✨Showcase Your Customer Service Skills
Since the role emphasizes high-quality customer service, be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate effectively with diverse groups.
✨Demonstrate Teamwork and Collaboration
The position requires working collaboratively with other staff members. Be ready to discuss instances where you worked as part of a team, especially in challenging situations, and how you contributed to achieving common goals.
✨Familiarize Yourself with ACL's Mission
Understanding the mission of Adult Community Learning is crucial. Research their programs and values, and be prepared to explain how your personal values align with theirs and how you can contribute to enhancing the learner experience.
✨Prepare for Practical Scenarios
You may be asked to handle hypothetical scenarios related to customer service or operational challenges during the interview. Practice responding to these types of questions, focusing on your problem-solving skills and ability to maintain a positive environment for learners.
