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- Tasks: Be the face of security, ensuring safety and top-notch customer service at Highcross Leicester.
- Company: Join a dedicated team focused on delivering exceptional security solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by creating a safe space for visitors while honing your professional skills.
- Qualifications: Must have SIA Door Supervision licence and experience in customer-focused roles.
- Other info: Flexible hours and a chance to work independently while being part of a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
The Security Officer is accountable to the Duty Controller/Security Manager for the support and delivery of security within the site. The Security Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The Security Officer is the public face of the security team and should act with professionalism at all times, a can do attitude is essential in this highly influential role., * To be part of a team in a roster pattern.
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To readily interact with all visitors / tenants within the buildings, delivering a first class customer focused service.
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Carry out regular patrols of the various areas detailed in the site Assignment Instructions being proactive at all times.
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Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
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Ensure a timely response to all security issues and events
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Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
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To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
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Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise.
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To ensure that the site is a safe and non-threatening environment for all visitors / tenants.
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Ensuring all incidents are managed in accordance with site policies and procedures.
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Liaising with the Security Duty Controller reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
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To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
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Intelligent understanding of human behavior, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
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Maintain vigilance and highlight / manage unauthorised access by banned persons.
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Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
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Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
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Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
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To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
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Report any event that may be detrimental to the fulfillment of the provision of security on site to the Duty Controller/CRA
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Support the Security Manager with any internal / external audits in line with company polices and procedures.
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Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
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Undertake any other reasonable duties as required to meet the needs of the business
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Ensure a timely response to all security issues and events.
Essential:
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Own transport /use of public transport
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Successful track record of delivering security solutions to internal client base
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SIA Door Supervision licence
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Experience of working in a customer focussed environment
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First aid qualified or willing to work towards qualification
Desirable:
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CCTV SIA Licence
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Professional or further qualification in Security, * Good verbal and written communication skills.
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Able to articulate clearly and credibly with the client, senior managers and all staff.
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Capability to work unsupervised and take responsibility
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Aptitude to remain calm under pressure
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Smart appearance
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Flexible/Can Do Attitude
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Smart appearance
Security Officer Nights - Highcross Leicester employer: Savills Management Resources
Contact Detail:
Savills Management Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer Nights - Highcross Leicester
✨Tip Number 1
Familiarize yourself with the specific security protocols and procedures relevant to Highcross Leicester. Understanding the site’s unique requirements will help you demonstrate your proactive approach during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully interacted with clients or visitors in previous roles. This will highlight your ability to maintain a friendly and professional demeanor.
✨Tip Number 3
Be ready to discuss your experience with emergency situations. Highlight any past incidents where you effectively managed security issues, as this will demonstrate your capability to handle pressure.
✨Tip Number 4
If you have any relevant qualifications, such as first aid or CCTV SIA Licence, make sure to mention them. These credentials can set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Security Officer Nights - Highcross Leicester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Security Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in security roles or customer service environments. Provide specific examples of how you have successfully managed security issues or delivered excellent customer service.
Showcase Your Qualifications: Make sure to mention your SIA Door Supervision licence and any other relevant qualifications, such as first aid training. If you have a CCTV SIA Licence or further qualifications in security, be sure to include those as well.
Professional Presentation: Ensure that your CV and cover letter are professionally formatted and free of errors. A smart appearance in your application materials reflects the professionalism expected in the role of a Security Officer.
How to prepare for a job interview at Savills Management Resources
✨Show Your Customer Service Skills
As a Security Officer, you'll be the public face of the security team. Make sure to highlight your experience in customer-focused environments during the interview. Share specific examples of how you've provided excellent service and handled difficult situations with professionalism.
✨Demonstrate Your Proactive Attitude
The job requires a 'can do' attitude and proactive behavior. Be prepared to discuss instances where you took initiative to solve problems or improve security measures. This will show that you're ready to go above and beyond in your role.
✨Emphasize Your Communication Skills
Good verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions about how you would communicate with clients and colleagues in various scenarios.
✨Prepare for Emergency Scenarios
Since the role involves dealing with emergencies, think about how you would respond to different situations like fire alarms or security breaches. Be ready to explain your thought process and actions in these scenarios, demonstrating your ability to remain calm under pressure.
