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- Tasks: Join our team as a Customer Service Advisor, handling calls and emails to resolve customer queries.
- Company: Work with a well-established client in Warrington, known for their commitment to customer service.
- Benefits: Enjoy a competitive salary of £11.80 per hour and the potential for a permanent position.
- Why this job: This role offers a chance to develop communication skills in a fast-paced, supportive environment.
- Qualifications: Previous call center experience is essential; strong communication and customer service skills are a must.
- Other info: Flexible working hours from Monday to Friday, with opportunities to exceed KPIs and grow your career.
Are you looking for a new exciting opportunity within Customer Service? Our well-established client in Warrington is looking for enthusiastic Customer Service Agent’s to join the team on a temporary to permanent basis. This role is vital within the business & requires you to be able to communicate well over the phone, deal with phone calls and emails! Key Details Contract – Temporary to Permanent Location –Warrington Salary – £11.80 per hour, PAYE Contract Hours – Monday to Friday (8am – 6pm), 37.5 hours Role and Responsibility To handle and resolve customer queries Using client systems and web based systems to handle customer calls. Booking Customers in for campaigns on client systems Ability to work in a team environment – ensure all calls are answered in a timely manner. Keep an accurate record of all customer details and other data. Ad-hoc Administration – handle and respond to emails where required. Requirements: Previous call centre experience is essential for this position Ability to work in a fast-paced environment Strong communication skills and the ability to provide excellent customer service to all clients Ability to work towards and exceed all KPIs set Flexibility with the different shift patterns as per business requirements Previous sales experience INDC If this sounds of interest to you please apply today with your most up to date CV…
Customer Service Advisor - Immediate Start employer: Osborne Appointments
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Immediate Start
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. You might want to role-play with a friend to simulate real customer interactions.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their business model and customer base will allow you to tailor your responses and show genuine interest.
✨Tip Number 4
Be prepared to discuss your previous call center experience in detail. Highlight specific examples where you successfully resolved customer issues or exceeded KPIs.
We think you need these skills to ace Customer Service Advisor - Immediate Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous call center experience and any relevant customer service skills. Use keywords from the job description to show that you are a great fit for the role.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your enthusiasm for the position and your ability to handle customer queries effectively. Mention your strong communication skills and any experience with KPIs.
Showcase Teamwork Skills: In your application, provide examples of how you've successfully worked in a team environment. This is crucial for the role, so highlight any relevant experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Osborne Appointments
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer service positions, so let your passion for helping others shine through during the interview.
✨Demonstrate Communication Skills
Since strong communication is key for this role, prepare to showcase your ability to communicate clearly and effectively. Practice answering common customer service scenarios to illustrate how you would handle calls and emails.
✨Highlight Relevant Experience
Be ready to discuss your previous call center experience in detail. Share specific examples of how you've successfully resolved customer queries and met KPIs in fast-paced environments.
✨Prepare for Teamwork Questions
As teamwork is essential for this position, think of examples where you've worked collaboratively with others. Be prepared to explain how you contribute to a team and ensure timely responses to customer inquiries.
