Reception Supervisor

Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.

• Coordinate and supervise receptionists on duty, support and assist when and where necessary.

• Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome.

• Manage check-in and check-out procedures efficiently.

• Provide guests with information about hotel facilities, services, and local area.

• Handle guest inquiries and resolve any issues promptly and professionally.

• Work closely with other departments to ensure seamless guest experiences.

• Answering calls, allocate rooms, and prepare guests’ bills.

• Strong organisational skills and attention to detail.

• Very good at multi-tasking and remaining calm under pressure.

• Excellent communication skills with a high standard of written and spoken English.

• A smart and professional appearance.

• You value being part of a team and supporting your colleagues.

• Most of all, you have an approachable, positive, and proactive manner.

• Experience in a similar role within a 5-star hotel is a significant advantage.

• Opera PMS experience is a plus.

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.