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- Tasks: Provide 2nd line support and solutions to customer issues in a dynamic service desk team.
- Company: Join a rapidly growing tech solutions business committed to diversity and social responsibility.
- Benefits: Enjoy a competitive salary, hybrid working model after probation, and company perks.
- Why this job: Elevate your IT Support career while making a positive impact on society.
- Qualifications: Experience in 2nd line IT support and knowledge of Microsoft technologies required.
- Other info: Local candidates to Northampton preferred due to on-site requirements during probation.
The predicted salary is between 25000 - 29000 £ per year.
As an accomplished 2nd Line Engineer, you will be responsible for providing 2nd line support to customers as part of a large service desk team. You will ensure that you provide support to customers and provide solutions to 2nd line issues.
Skills & experience required:
- Excellent 2nd line IT/technical support experience
- All round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, O365, Cloud, Storage, Microsoft, Networks etc
- Good knowledge of Windows desktop operating systems
- Previous experience of supporting Microsoft stack technologies
- Experience of working for IT Service/MSP organisations
- CCNA certification would be ideal/or admin certs (AZ-104)
Please be aware that this role will be on-site during your probation period and will then move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite.
If you would like to join a rapidly growing tech solutions business and take your IT Support career to the next level - please submit your application to Jackie Dean at Jumar for consideration.
2nd Line Support Engineer (Microsoft, Cloud, Storage, AD) employer: Jumar Solutions Ltd
Contact Detail:
Jumar Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer (Microsoft, Cloud, Storage, AD)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and O365. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Since this role requires on-site work initially, make sure to highlight your local presence in Northampton. This shows your commitment and readiness to meet the job's requirements right from the start.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, especially any scenarios where you resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
If you have any certifications like CCNA or AZ-104, be sure to mention them during your conversation. If you don’t have them yet, consider starting the certification process to show your commitment to professional development.
We think you need these skills to ace 2nd Line Support Engineer (Microsoft, Cloud, Storage, AD)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line IT support experience and relevant skills, such as knowledge of Windows Server, Active Directory, and Microsoft technologies. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are a great fit for the role. Mention your experience with enterprise technologies and your passion for IT support. Be sure to address how you align with the company's values on diversity and inclusion.
Highlight Relevant Certifications: If you have certifications like CCNA or AZ-104, make sure to mention them prominently in your application. These qualifications can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jumar Solutions Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with the Microsoft stack, including Windows Server, Active Directory, and O365. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe how you've tackled complex problems in previous roles. This will show your analytical skills and ability to think on your feet.
✨Understand the Company Culture
Research Jumar and their commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive work environment and align with their values.
✨Prepare Questions for the Interviewer
Have a list of insightful questions ready to ask about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
