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- Tasks: Be the go-to person for tenants on rent issues and negotiate repayment plans.
- Company: Join a local authority focused on enhancing community services and tenant support.
- Benefits: Enjoy hybrid working options and potential contract extensions.
- Why this job: Make a real impact by improving rent collection and tenant relations in your community.
- Qualifications: Experience in income recovery or related fields is essential.
- Other info: Detailed job description available upon successful interview.
The predicted salary is between 30000 - 42000 £ per year.
One of my local authority clients are currently seeking an experieced Income Recovery Officer. This is a 6 months contract role with posisble further extension wtih Hybrid working. The below is an overview of the role, however a detailed job description will be provided should you be succesful for an interview. Role: * To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries. * Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services. * To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction * To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council’s interests and providing a professional and responsive service, * To adopt and promote modern ways of working, embracing new technology which improves the customer experience whilst creating efficiencies. * To ensuring the Council’s reputation is protected and enhanced through a high quality, professional income collection service. If interested in this role please send your CV to Jahker Miah at Coyle Personnel Ltd…
Income Recovery Officer employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Familiarize yourself with the local authority's policies and procedures regarding rent collection and arrears management. Understanding their specific processes will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your negotiation skills, as this role involves negotiating repayment plans. Consider practicing scenarios where you might need to persuade tenants to agree to a plan that works for both parties.
✨Tip Number 3
Research modern technologies used in income recovery and customer service. Being able to discuss how you can leverage technology to improve efficiency and tenant experience will set you apart.
✨Tip Number 4
Prepare examples from your past experiences where you successfully managed difficult conversations or resolved disputes. This will showcase your ability to handle challenging situations effectively.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Recovery Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV, emphasize any previous experience in income recovery, rent collection, or similar roles. Use specific examples that demonstrate your ability to negotiate repayment plans and manage tenant queries effectively.
Showcase Your Skills: Include skills that are relevant to the role, such as communication, negotiation, and problem-solving. Mention any experience with modern technology or systems that improve customer service, as this aligns with the company's goals.
Tailor Your Cover Letter: If a cover letter is required, customize it to reflect your understanding of the role and how your background makes you a suitable candidate. Address how you can contribute to maximizing rent collection and enhancing the Council's reputation.
How to prepare for a job interview at Coyles
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Income Recovery Officer. Familiarize yourself with rent collection processes, negotiation techniques, and how to handle arrears effectively.
✨Prepare for Scenarios
Think about potential scenarios you might face in this role, such as negotiating repayment plans or dealing with difficult tenants. Be ready to discuss how you would handle these situations during the interview.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, demonstrate your strong communication skills. Prepare examples of how you've successfully communicated with tenants, legal services, or other representatives in the past.
✨Embrace Technology
Highlight your experience with modern technology and how it can improve customer service and efficiency. Be prepared to discuss any relevant software or tools you have used in previous roles.
