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- Tasks: Lead a team of technicians, ensuring efficient workshop operations and excellent customer service.
- Company: Join a prestigious main car dealer known for its success and reputation in the automotive industry.
- Benefits: Enjoy a competitive salary, bonuses, and a Monday to Friday work schedule with no weekends!
- Why this job: This role offers career growth, teamwork, and the chance to work with a world-renowned brand.
- Qualifications: Must have experience as a Workshop Controller in a main dealer service department.
- Other info: Ideal for those looking to advance their career in a dynamic and supportive environment.
Are you an experienced and successful Automotive Service Advisor looking for a step up? Discover an amazing opportunity with a busy main dealer!
Salary: Basic £45,000 + bonus
Working Hours: Monday – Friday only no weekends! 45 hours per week
Our client is seeking an experienced Workshop Controller to join their already successful motor trade team working within a busy main car dealer. You need to be a team player, able to work to deadlines and have the ability to use your own initiative.
Workshop Controller Responsibilities:
- Responsible for the efficiency and utilization of technicians
- Ensuring successful distribution of job cards through the workshop
- All related administration is completed to an accurate standard.
- Ensure accurate & timely processing of all “job card write-ups” and job completion status on DMS
- Pass all completed jobs to service costing / warranty / administration for invoicing whilst ensuring all work hours expended have been documented
- Operate the workshop loading system, allocating jobs to the Technicians who are most suitable
- Upsell to customers when appropriate and enjoy hitting both personal and department targets
- Managing 20 Technicians, both passenger car and commercial
The Ideal Workshop Controller:
- Be a true service professional who is an excellent communicator and leader who has a desire to build a career with this well-respected dealer group and world-renowned brand
- Experienced Workshop Controller with an outgoing professional manner who copes well under pressure and provides a service of excellence
- You will need to have had a solid career history gained in a main dealer Service department
- Someone who is used to a workshop of this size
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company, then apply today!
If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.
Workshop Controller employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and what the hiring managers are really looking for in a Workshop Controller.
✨Tip Number 2
Prepare to discuss your experience managing technicians and how you've improved workshop efficiency in previous roles. Be ready with specific examples that demonstrate your leadership skills.
✨Tip Number 3
Familiarise yourself with the latest automotive technologies and trends. Showing that you are up-to-date can set you apart from other candidates and demonstrate your commitment to the industry.
✨Tip Number 4
Practice your communication skills, as this role requires excellent interaction with both technicians and customers. Being able to articulate your thoughts clearly will help you make a strong impression during interviews.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an Automotive Service Advisor and any relevant skills that align with the Workshop Controller role. Emphasise your leadership abilities and experience managing a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your desire to take on more responsibility. Mention specific achievements in your previous roles that demonstrate your capability to manage a busy workshop.
Highlight Relevant Experience: In your application, focus on your experience in a main dealer service department. Detail your familiarity with workshop operations, job card management, and your ability to work under pressure.
Showcase Communication Skills: Since the role requires excellent communication, provide examples of how you've effectively communicated with both customers and team members in past positions. This will help demonstrate your suitability for the Workshop Controller position.
How to prepare for a job interview at theo
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be managing a team of technicians. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have in motivating staff and improving workshop efficiency.
✨Demonstrate Your Technical Knowledge
Make sure you brush up on your technical knowledge related to automotive service and repair processes. Be ready to answer questions about job card management, technician allocation, and the importance of accurate documentation. This will show that you understand the role inside out.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to make quick decisions or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Customer Service Skills
Since upselling and customer interaction are part of the role, be ready to discuss how you ensure excellent customer service. Share examples of how you've successfully upsold services in the past and how you maintain strong relationships with customers to enhance their experience.
