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- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Security Monitoring Centres, a leader in security since 1931.
- Benefits: Enjoy competitive salary, flexible shifts, and great perks like free parking and health resources.
- Why this job: Be part of a supportive team that values your growth and offers ongoing training.
- Qualifications: Strong communication skills and customer service experience preferred; SIA badge is a plus.
- Other info: Work a rotating shift pattern with plenty of time off.
Security Monitoring Centre in Nottingham have unique opportunities for Call Centre & CCTV Agents to join our security monitoring centre team on a full time, permanent shift working basis. With opportunities for both SIA badge holders, and also non-badge holders.
About Us, Our Culture & What We Can Offer You: Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
SALARY: £29,333.30 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
What You'll Be Doing As A CCTV Agent: With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours: 38.5 hours per week - Working 4 shifts followed by 4 shifts off. Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring: You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to shift working which includes a blend of day & night working
If this sounds like you then send us your application today.
CCTV Customer Service Agent employer: chubb fire & security
Contact Detail:
chubb fire & security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Customer Service Agent
✨Tip Number 1
Familiarise yourself with the key responsibilities of a CCTV Customer Service Agent. Understanding the specifics of monitoring and responding to alarms will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a call centre environment. Be ready to share examples of how you've handled challenging situations or provided exceptional service.
✨Tip Number 3
Prepare to discuss your ability to work under pressure. The role requires calmness in fast-paced situations, so think of instances where you've successfully managed stress or urgency.
✨Tip Number 4
If you have an SIA badge, make sure to mention it, but also be prepared to explain how your skills can contribute even if you don’t. Emphasising your willingness to learn and adapt is key.
We think you need these skills to ace CCTV Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a CCTV Customer Service Agent. Tailor your application to highlight relevant skills and experiences that match what the company is looking for.
Highlight Relevant Experience: If you have previous experience in customer service or call centre roles, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your communication skills and ability to handle stressful situations.
Showcase Soft Skills: The role requires strong communication and listening skills. In your application, provide examples of how you've successfully used these skills in past roles. Mention your ability to remain calm under pressure, as this is crucial for the position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is important for this role.
How to prepare for a job interview at chubb fire & security
✨Showcase Your Communication Skills
As a CCTV Customer Service Agent, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully handled customer interactions.
✨Highlight Relevant Experience
If you have previous experience in a call centre or customer service role, make sure to discuss it. Even if you haven't worked in a similar environment, think of transferable skills from other jobs that showcase your ability to handle pressure and provide excellent service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would respond to specific situations, such as dealing with an alarm activation. Prepare by thinking through potential scenarios and your responses, focusing on calmness and efficiency.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you ensure accuracy in your work. You might want to share examples of how you've maintained high standards in previous roles, especially when processing information or handling calls.
