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For Companies At a Glance
- Tasks: Help customers through life-changing moments with exceptional service and sales skills.
- Company: Join Big Yellow, the UK's favourite self-storage company since 1999, committed to helping people.
- Benefits: Enjoy quarterly bonuses, 28 days holiday, travel perks, and family-friendly policies.
- Why this job: Be part of a unique role that combines customer service, sales, and facilities management in a supportive environment.
- Qualifications: We value personality over experience; be friendly, a good listener, and eager to learn.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
Role: Full Time Sales Advisor
Location: Richmond
Salary: £24,356 per annum (OTE £26,791) plus benefits
Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
Who we are
Big Yellow is the UK’s favourite self storage company. We don’t sell space here, we’re here to help with life changing situations - whether that’s moving home or welcoming a new family member, we’re here to make that transition as easy and stress free as possible. So, if helping people is your thing, then this is THE job for you.
What you’ll be doing
- With a good understanding of our customers’ needs you’ll help them decide what the best solution is for them.
- You’ll maximise sales at every opportunity through promoting our products and services.
- You’ll offer the highest quality of customer service in person, via email or phone.
- Completing daily health and safety walkarounds you’ll help to maintain the general cleanliness of the site.
- You’ll carry out general administrative tasks on our database.
Who we’re looking for
- Friendly, warm and do you enjoy meeting people from different walks of life?
- A great listener with a genuine interest in helping people?
- Able to work well both on your own and as part of a close-knit team?
- Hungry to learn and wanting to expand your skill set?
- Good at managing your time?
What we can give to you
- Quarterly bonuses averaging around 10-12% a year of salary.
- 28 days holidays (that includes taking bank holidays into account).
- Plus an additional day off for your birthday.
- Great pension and sharesave schemes.
- Travel benefits - cycle to work scheme/ free onsite parking and season ticket loans.
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave.
- Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering.
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
Sales Advisor employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Big Yellow's mission and values. Understanding their commitment to customer service and sustainability will help you align your responses during the interview, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Since this role is all about helping people through significant life changes, having specific stories ready will demonstrate your ability to connect with customers and meet their needs.
✨Tip Number 3
Show your enthusiasm for learning and personal development. Big Yellow values candidates who are eager to expand their skill set, so be ready to discuss any relevant training or experiences that highlight your willingness to grow within the company.
✨Tip Number 4
Practice your time management skills. Since the role involves working various shifts and managing multiple tasks, being able to articulate how you prioritise and manage your time effectively will impress the hiring team.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Big Yellow is looking for in a Sales Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the qualities and experiences that align with the role. Emphasise your customer service skills, sales experience, and any relevant achievements that demonstrate your ability to help people.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping others. Use specific examples from your past experiences to illustrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Your People Skills
As a Sales Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've helped others in the past, showcasing your friendly and warm personality.
✨Demonstrate Active Listening
Highlight your listening skills during the interview. Show that you genuinely care about understanding customer needs by asking thoughtful questions and responding appropriately.
✨Emphasise Your Adaptability
This role involves a mix of customer service, sales, and facilities management. Be ready to discuss how you've successfully adapted to different roles or challenges in previous jobs.
✨Research Big Yellow
Familiarise yourself with Big Yellow's mission and values, especially their commitment to customer service and sustainability. This will help you align your answers with what they stand for during the interview.
