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- Tasks: Resolve desktop software and hardware incidents while supporting network duties.
- Company: Join a dynamic team in Edinburgh, working with a leading client.
- Benefits: Enjoy free on-site parking, employee rates at the restaurant, and easy travel access.
- Why this job: Gain hands-on experience in IT support while working in a collaborative environment.
- Qualifications: Must hold SC Clearance; knowledge of Windows 10 and troubleshooting skills required.
- Other info: This is a 3-month contract with a day rate of £240.
Contract length: 3-months
Day rate: £240 inside IR35 through umbrella
Location: Edinburgh
Must be holding SC Clearance
Supporting one of our clients based in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties.
The site benefits from:
- Easy access to travel links
- Free on-site parking
- Employee rates at the on-site restaurant
Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri (hours to be agreed).
Due to the nature of our client's work, the successful candidate will need to hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
Primary role requirements:
- Responsible for maintaining and promoting the highest level of service to the client
- Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
- Responsible for incident ticket handling, escalation and problem diagnosis
- Desktop / Laptop / VDI build, configuration and deployment to end users
- Assist with software installation / deployment
- Assist with smartphone deployments
Secondary role requirements:
- Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smartphone support
- Network patching and troubleshooting
Essential Skills and Qualifications:
- Knowledge of Microsoft Windows 10 Operating Systems Deployment, configuration, and support
- Knowledge of Microsoft Office 2010 onwards
- Working knowledge of Active Directory Users and Computers
- Have an understanding of DNS, DHCP
- Working knowledge of Cisco AnyConnect VPN
- RSA Secure Login administration
- Proven and demonstrable software and hardware troubleshooting skills
- Knowledge of Microsoft SCCM and OS / Application deployment
- Good written communication: concise and accurate call logging, documentation and email correspondence
- Able to work well as part of a team or independently
Desirable skills / qualifications:
- ITIL Version 3/4 Foundation
- CompTIA A+ Certification
- Microsoft Windows 7/10 training and certification
If you have the skills required, please apply now.
SC Cleared Desktop Engineer employer: 123848
Contact Detail:
123848 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Desktop Engineer
✨Tip Number 1
Make sure to highlight your SC Clearance status prominently in your discussions. Since this role specifically requires it, mentioning it early on can help you stand out as a qualified candidate.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft SCCM and Cisco AnyConnect VPN. Being able to discuss your hands-on experience with these tools can demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your troubleshooting skills in detail. Have examples ready that showcase how you've resolved desktop and hardware issues in previous roles, as this is a key part of the job.
✨Tip Number 4
Network with professionals in the field, especially those who have worked in similar roles or environments. They might provide insights or even referrals that could give you an edge in the application process.
We think you need these skills to ace SC Cleared Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of Microsoft Windows 10, Active Directory, and troubleshooting skills, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Desktop Engineer position. Mention your SC Clearance status and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Technical Skills: In your application, emphasise your technical skills such as software installation, hardware troubleshooting, and familiarity with tools like Microsoft SCCM. Use specific examples to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and concise communication is key, especially since good written communication is a requirement for this role.
How to prepare for a job interview at 123848
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of Microsoft Windows 10, Active Directory, and troubleshooting skills during the interview. Be prepared to discuss specific examples of how you've resolved desktop software and hardware incidents in the past.
✨Demonstrate Your Problem-Solving Abilities
Employers are looking for candidates who can effectively diagnose and resolve issues. Prepare to walk through your thought process when handling incidents, and consider discussing a challenging problem you faced and how you overcame it.
✨Emphasise Teamwork and Communication
Since the role involves working closely with others, be ready to share experiences where you collaborated with team members or assisted 3rd Line support teams. Highlight your ability to communicate clearly and document processes accurately.
✨Understand the Importance of Security Clearance
As SC clearance is a requirement, be prepared to discuss your understanding of its significance in the context of the role. You might also want to mention any previous experience working in secure environments or handling sensitive information.
