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- Tasks: Join us as a Service Assistant, ensuring smooth workshop operations and delivering top-notch customer service.
- Company: TCR is a leading vehicle maintenance provider, dedicated to safety and exceptional customer service.
- Benefits: Enjoy a competitive salary, 6% pension contribution, private medical coverage, and career development opportunities.
- Why this job: Be part of a dynamic team that values safety, continuous improvement, and offers a supportive work environment.
- Qualifications: Previous admin experience, strong IT skills, and a valid UK driving licence are essential.
- Other info: Flexible working hours from Monday to Friday, with a focus on teamwork and operational support.
The predicted salary is between 24000 - 36000 £ per year.
Join our team as a Service Assistant, where you will play a crucial role in ensuring the smooth operation of our workshop and service processes. Reporting to the Duty Manager, you will be responsible for delivering exceptional customer service while maintaining high standards of safety and efficiency. This role requires strong organisational skills, attention to detail, and a proactive approach to operational support.
Key Responsibilities
- Conduct daily yard checks to ensure correct allocation of vehicles and equipment in SAP.
- Manage customer vehicle key control and ensure all keys are accounted for.
- Coordinate MOT processes and bookings with third-party suppliers.
- Oversee company vehicle daily checks and ensure compliance with policies and legal requirements.
- Arrange vehicle recoveries and transport movements with internal teams and external suppliers.
- Raise and monitor purchase orders for subcontractors and suppliers.
- Ensure accurate job status updates and liaise with relevant teams to track progress.
- Maintain electronic records, including documentation and photographic evidence.
- Support Duty Managers in maintaining up-to-date staff safety training records.
- Conduct weekly workshop safety inspections and report any issues.
- Maintain cleanliness and organisation in workshop and parking areas.
- Manage tooling and diagnostics, ensuring testing and updates are completed.
- Promote and adhere to Health & Safety regulations, including PPE usage and hazard reporting.
- Assist the Call Centre as required and undertake other reasonable operational duties.
What We Are Looking For
- Previous experience in an administrative or operational support role (essential).
- Strong IT skills, including SAP, Excel, Word, and PowerPoint.
- Organised, detail-oriented, and able to manage multiple tasks efficiently.
- Strong communication skills with a customer-focused approach.
- Knowledge of health and safety regulations.
- A team player with a proactive and adaptable attitude.
- A valid UK driving licence.
- Eligibility to obtain an airside pass and driving permit.
Why You Will Love Working With Us
- Competitive salary and benefits package.
- Career development opportunities in a growing company.
- A dynamic, team-focused work environment that values safety and continuous improvement.
What We Offer
- 6% employer pension contribution.
- 3x salary Life Assurance.
- Private Medical coverage.
- Employee Assistance Programme (EAP).
About Us
TCR is a leading provider of vehicle maintenance solutions, committed to excellence in safety, reliability, and customer service. We prioritise passion, integrity, accountability, and open-mindedness in everything we do.
Apply Now: Submit your CV and cover letter today to become part of our dynamic team!
Working Hours/Shift Pattern
Monday to Friday – 40 hours per week with flexibility.
Service Assistant employer: TCR UK Limited
Contact Detail:
TCR UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assistant
✨Tip Number 1
Familiarise yourself with SAP and other software mentioned in the job description. If you can demonstrate your proficiency in these tools during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of health and safety regulations. Being able to discuss relevant safety practices and how they apply to the role will highlight your proactive approach and commitment to maintaining a safe working environment.
✨Tip Number 3
Prepare examples from your previous experience that showcase your organisational skills and ability to manage multiple tasks. This will help you illustrate your suitability for the role and how you can contribute to the team's efficiency.
✨Tip Number 4
Research TCR and its values before your interview. Understanding our commitment to safety, reliability, and customer service will allow you to align your answers with our company culture, making you a more appealing candidate.
We think you need these skills to ace Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or operational support roles. Emphasise your strong IT skills, particularly with SAP, Excel, Word, and PowerPoint, as these are essential for the Service Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your organisational skills and attention to detail have contributed to previous roles, especially in customer service or safety compliance.
Highlight Relevant Skills: Clearly outline your communication skills and customer-focused approach in both your CV and cover letter. Mention any experience you have with health and safety regulations, as this is a key aspect of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Assistant role.
How to prepare for a job interview at TCR UK Limited
✨Showcase Your Organisational Skills
As a Service Assistant, you'll need to demonstrate strong organisational abilities. Be prepared to discuss specific examples from your previous roles where you successfully managed multiple tasks or projects simultaneously.
✨Highlight Customer Service Experience
Exceptional customer service is key in this role. Share stories that illustrate your ability to handle customer inquiries or complaints effectively, showcasing your communication skills and customer-focused approach.
✨Familiarise Yourself with Health & Safety Regulations
Knowledge of health and safety regulations is essential. Brush up on relevant regulations and be ready to discuss how you've adhered to safety protocols in past positions, as this will show your commitment to maintaining a safe working environment.
✨Demonstrate IT Proficiency
Strong IT skills are crucial for this position. Be prepared to talk about your experience with software like SAP, Excel, and Word. If possible, mention any specific tasks you've completed using these tools that relate to the responsibilities of a Service Assistant.
