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- Tasks: Provide vital support to individuals in crisis through our 24/7 contact center.
- Company: Join Mountain Healthcare, a leader in forensic care and holistic support services.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Must have strong IT skills, customer service experience, and the ability to multitask under pressure.
- Other info: Candidates will undergo thorough pre-employment checks for safety and compliance.
The predicted salary is between 24000 - 36000 £ per year.
About the Role Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation? This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. Mountain Healthcare provide holistic support and offer forensic services across the country. We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree. The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centre’s. Job Opportunity The right candidate needs to be able to multitask and work well under pressure. It’s a very busy role, where no two days are the same (IT skills and Customer Service experience will be essential). We are looking for someone to join us for Full Time hours. This Emergency Call Handler role would suit candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous experience as a Call Handler. Please note , all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks. …
Emergency Call Handler - Full Time employer: Mountain Healthcare
Contact Detail:
Mountain Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler - Full Time
✨Tip Number 1
Familiarize yourself with the specific challenges faced by individuals affected by sexual assault and rape. Understanding their needs will help you demonstrate your compassion and suitability for the role during the interview.
✨Tip Number 2
Highlight any previous experience in high-pressure environments, especially in customer service or call handling roles. Be prepared to share examples of how you've successfully managed stressful situations.
✨Tip Number 3
Brush up on your IT skills, particularly those related to call handling systems. Being tech-savvy can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Research Mountain Healthcare and their approach to forensic care. Being knowledgeable about the organization will not only impress during the interview but also help you align your values with theirs.
We think you need these skills to ace Emergency Call Handler - Full Time
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Emergency Call Handler position. Understand the key responsibilities and the skills required, such as multitasking, IT skills, and customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved handling calls or working under pressure. Make sure to emphasize your ability to support individuals in distressing situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your compassion and desire to help others. Mention specific experiences that demonstrate your skills in telephone triage and your understanding of the forensic care sector.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mountain Healthcare
✨Show Your Compassion
In this role, empathy is key. Be prepared to share examples of how you've helped others in difficult situations, demonstrating your ability to provide support and understanding.
✨Highlight Your Multitasking Skills
Since the job requires handling multiple tasks under pressure, discuss specific instances where you successfully managed competing priorities. This will show that you can thrive in a fast-paced environment.
✨Demonstrate Your IT Proficiency
As IT skills are essential for this position, be ready to talk about your experience with relevant software or systems. Mention any specific tools you've used in previous roles that relate to call handling or customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to emergency situations. Practice answering scenario-based questions that reflect the challenges faced by Emergency Call Handlers, showcasing your problem-solving abilities.
