Account Manager, UKI

We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organisation, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance.

As an Account Manager, UKI, you will play a critical role in expanding and deepening relationships with existing customers across the UK and Ireland. You will be responsible for both protecting and growing revenue, leveraging a consultative, customer-first approach to drive renewals, cross-sell, and upsell opportunities. This role requires a strategic, partner-driven approach, as our Partner Ecosystem plays an integral role in customer success and account growth. You will work closely with resellers, system integrators, and implementation partners to ensure customers maximize the value of their iManage investment while driving joint expansion opportunities. Additionally, you will collaborate cross-functionally with Customer Experience, Product, and Support teams to align customer goals, enhance adoption strategies, and remove barriers to growth. Your success in this role will come from deep product knowledge, a data-driven mindset, and strong execution skills to drive customer retention and expansion.

Responsibilities:

• Managing and growing relationships with institutional and individual clients, ensuring high retention and satisfaction.
• Engaging with our Partner Ecosystem, working with resellers and technology partners to drive co-sell and expansion opportunities within existing accounts.
• Identifying cross-sell and upsell opportunities, positioning additional iManage solutions based on customer needs.
• Collaborating with CX, Product, and Support teams to ensure customer success and proactively mitigate risks.
• Developing strategic account plans, leveraging data insights to anticipate customer needs and drive adoption.
• Leading renewals and contract negotiations, ensuring seamless execution while mitigating risks.
• Effectively communicating the value of iManage solutions, crafting strategic product narratives tailored to customer challenges.
• Representing iManage at industry events, customer forums, and partner-led initiatives, strengthening customer engagement and brand positioning.

Qualifications:

• 5+ years of account management, customer success, or consultative sales experience in SaaS, legal tech, or enterprise software.
• A strong track record of managing renewals, expansions, and customer growth initiatives.
• Experience collaborating with partners and resellers to drive joint business opportunities.
• Experience working with C-level stakeholders, IT teams, and operational leaders to drive adoption and engagement.
• The ability to articulate value propositions clearly, connecting customer challenges to iManage solutions.
• A data-driven mindset, leveraging insights to optimize customer strategies and mitigate risks.
• Strong collaboration and execution skills, working effectively with CX, Product, and Support teams.

Bonus Points If:

• Experience in legal technology or content management solutions.
• Familiarity with customer success methodologies (e.g., Gainsight, Success Plans, or CSAT-driven approaches).
• Proven ability to execute consultative, value-driven sales motions within existing customer accounts.
• A history of working closely with reseller and implementation partners to drive mutual success.

What We Offer:

• A supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Flexible work hours that allow for a balance between personal time and work commitments.
• A modern open plan workspace, with a gaming area, free snacks, drinks, and regular social events.
• Impactful work, solving complex, real challenges utilising the latest technologies and protocols.
• Opportunities for career development with our internal development framework.
• Access to unlimited courses in LinkedIn Learning for skill enhancement and certifications.
• Joining an innovative, industry-leading SaaS company that is continuing to grow and scale.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to our team members for review.

At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; our work is not always easy but it is ambitious and rewarding. We’re looking for people who embrace challenges, thrive on solving problems, push boundaries, and collaborate with the industry’s best and brightest.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.