Director of Private Office (Concierge)

Maybourne

Director of Private Office (Concierge)

We are seeking an exceptional Director of Private Office (Concierge) to join the Maybourne Guest Experience team.

Maybourne owns and manages Claridge\’s, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera.

At Maybourne It is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.

Main Duties & Responsibilities

As the Director of the Private Office (Concierge), you will also be responsible for spearheading the establishment of a centralized concierge function that will serve the program and build and maintain relationships with high-profile clients on behalf of Maybourne.

Main responsibilities of the Director of Private Office (Concierge) role include but are not limited to:

• Develop and implement a comprehensive strategy for the centralized concierge
• Cultivate and maintain strong relationships with UHNWI members
• Guest Experience Management
• Team development & leadership

Successful candidates for our Director of Private Office (Concierge) opportunity will have:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in luxury hospitality, with at least 5 years in a leadership role focused on concierge services or guest relations.
• Strong background in establishing and managing centralized service functions, with a proven ability to implement operational efficiencies.
• Exceptional understanding of UHNWI clientele and the ability to anticipate and fulfill their unique needs.
• Outstanding communication and interpersonal skills, with the capability to build relationships with high-profile clients and stakeholders.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Proficiency in multiple languages is a plus.

Who thrives here?

You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

The Maybourne experience

You will find a supportive, fun, and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role.

We provide clear development pathways for our colleagues, and our ambition to grow the number of hotels, residences, and spas around the world will offer a range of development opportunities.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family-friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increases after 3 and 5 years of service.
• Holiday Trading: Opportunity to purchase and sell up to 5 days of annual leave per year.
• Travel Season Ticket Loans.
• Retail discount of up to 50%.
• Smart Tech: The ability to purchase white goods and pay in 6, 9, or 12-month instalments.

Wellbeing Support

• Subsidised monthly masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders and a 24-hour colleague assistance helpline.
• On- and off-site Occupational Health Service.
• Death-in-Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art, all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work Scheme.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star,’ where you can earn up to £1,500*.
• Colleague recognition and award programme with generous prizes.
• Additional paid day off to celebrate your birthday.

Memorable Experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleagues\’ Children\’s Party, etc.).

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.