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- Tasks: Assist in providing top-notch support for the IT Service Desk.
- Company: Join the University Hospital of Wales, a key player in healthcare services.
- Benefits: Gain a Foundation Apprenticeship while working with a supportive team.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience and career growth.
- Qualifications: No degree needed; just a passion for IT and communication skills.
- Other info: Welsh speakers are encouraged to apply; remote troubleshooting included.
As an Apprentice you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk. You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high quality service on behalf of the UHB.
To attend regular review meetings with the supervisor and assessor, leading to a Foundation Apprenticeship for IT Software, Web and Telecoms Professionals Level 2.
This qualification consists of:
-
Level 2 Diploma in Digital Application Support
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Level 2 Knowledge certificate as appropriate (to be agreed)
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Essential Skills Wales Level 1 in Communication
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Essential Skills Wales Level 1 in Application of Number
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Essential Skills Wales Level 2 in Digital Literacy, Supporting IT issues and requests for over 15,000 members of staff within Cardiff and Vale over many different site locations. We provide support on the phones and troubleshoot issues remotely or physically. We manage IT projects and the successful candidate will be able to support these as well as carrying out their daily duties.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
For further details on these aspects of the job role please see job description and person specification.
Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
University Hospital of Wales
Heath
Cardiff
CF14 4XW, https://cavuhb.nhs.wales/ (Opens in a new tab)
For questions about the job, contact:
IT Service Desk Manager
Gary Marklew
gary.marklew@wales.nhs.uk
IT Service Desk Apprentice employer: Cardiff and Vale University Health Board
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
gary.marklew@wales.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice
✨Tip Number 1
Familiarize yourself with common IT issues and troubleshooting techniques. This will not only help you in the role but also show your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey technical information clearly and courteously is key for this position.
✨Tip Number 3
If you speak Welsh, make sure to highlight this in your conversations or during any informal meetings. It can be a significant advantage in this role.
✨Tip Number 4
Engage with current employees or apprentices at the Service Desk if possible. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach.
We think you need these skills to ace IT Service Desk Apprentice
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities of an IT Service Desk Apprentice. Highlight your ability to communicate effectively and work as part of a team.
Tailor Your CV: Customize your CV to reflect relevant skills and experiences that align with the requirements of the apprenticeship. Emphasize any previous experience in IT support or customer service.
Write a Strong Cover Letter: Craft a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention your willingness to learn and your interest in obtaining the Level 2 qualification.
Check Language Requirements: If you speak Welsh, be sure to mention this in your application, as it is desirable for the role. If not, emphasize your proficiency in English and your willingness to improve your language skills.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Show Your Communication Skills
Since the role requires effective communication with various personnel, practice articulating your thoughts clearly. Be prepared to demonstrate how you would handle different scenarios, especially when assisting staff with IT issues.
✨Highlight Teamwork Experience
This position involves working as part of a team. Share examples from your past experiences where you successfully collaborated with others to achieve a common goal, emphasizing your ability to support and contribute to team dynamics.
✨Familiarize Yourself with IT Support Basics
Brush up on fundamental IT support concepts and troubleshooting techniques. Being able to discuss common IT issues and how to resolve them will show your readiness for the role and your commitment to learning.
✨Express Your Willingness to Learn
As an apprentice, showing enthusiasm for learning is crucial. Be ready to discuss your goals for the apprenticeship and how you plan to develop your skills in digital application support and IT service management.