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- Tasks: Handle customer complaints and ensure top-notch service recovery.
- Company: Join a dynamic team focused on continuous improvement and customer satisfaction.
- Benefits: Enjoy flexible working options and various corporate perks.
- Why this job: Make a real impact by turning complaints into opportunities for growth.
- Qualifications: Experience in customer service is preferred, but passion for helping others is key.
- Other info: Be part of a supportive culture that values your input and ideas.
The predicted salary is between 24000 - 36000 £ per year.
Our Customer Resolutions Team exists to ensure that every customer receives the highest level of service from our business. When things go wrong (which sometimes they do), we put things right, not just for that customer but for all customers thereafter, ensuring that mistakes are not repeated but used to continuously improve our offering.
We are looking for experienced customer care professionals.
Complaints Handler employer: Secure Trust Bank Ltd
Contact Detail:
Secure Trust Bank Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common customer complaints and resolutions in the industry. Understanding typical issues will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. Being able to show that you can listen and empathise with customers is crucial for a Complaints Handler role, so prepare examples of how you've successfully resolved conflicts in the past.
✨Tip Number 3
Research our company’s values and customer service philosophy. Tailoring your responses to align with our mission will show that you’re not just looking for any job, but that you genuinely want to be part of our team.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios. Think about potential complaints you might encounter and how you would resolve them, as this will showcase your critical thinking and adaptability.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for a Complaints Handler. Tailor your application to highlight your relevant experience in customer service and conflict resolution.
Showcase Your Skills: In your CV and cover letter, emphasise your communication skills, empathy, and problem-solving abilities. Provide specific examples of how you've successfully handled complaints or difficult situations in the past.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are passionate about customer service and how you can contribute to improving the customer experience at their company.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Secure Trust Bank Ltd
✨Show Empathy
As a Complaints Handler, it's crucial to demonstrate empathy during the interview. Share examples of how you've handled difficult customer situations in the past, showing that you understand their feelings and concerns.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved complaints or issues. Emphasise your ability to think critically and find solutions that not only satisfy the customer but also improve processes for the future.
✨Understand the Company’s Values
Research the company's values and mission statement. Be ready to explain how your personal values align with theirs, especially regarding customer service and continuous improvement.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions. This skill is vital for a Complaints Handler role.
